Care Manager (Nassau County)

Schedule: Full-Time

Reports to: Care Manager Supervisor

Work Location

This is a hybrid role that includes in-office, field-based, and limited remote work. During the training and probationary period, the role is in-office and field-based only. After successful completion of the probationary period, a hybrid office/remote schedule becomes available.

Field-based work remains a required component of the role throughout employment. The essential functions of this role require regular in-person field engagement and cannot be fully performed in a remote-only capacity.

Quick Snapshot

• Field-based care management for high-acuity Medicaid members
• Work across medical, behavioral health, and social service systems
• Significant community and home-based work throughout NYC
• Ideal for someone who wants meaningful, hands-on impact—not a desk job

About CareCollab

CareCollab delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.

If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here.

The Role

As a Care Manager, you’ll manage a caseload of Medicaid members with complex medical, behavioral health, and social needs. You’ll spend time in the field—homes, shelters, hospitals, and community settings—building trust, coordinating services, and supporting members through critical transitions.

This role requires independence, strong organization, and comfort working with high-need populations.

What You’ll Do

• Manage a caseload of Medicaid members requiring intensive care coordination
• Conduct comprehensive assessments (medical, behavioral health, social needs)
• Develop and maintain person-centered care and crisis plans
• Coordinate services including primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts (hospitalizations, ED visits, incarcerations) and manage care transitions
• Collaborate with interdisciplinary teams and external providers
• Document all member interactions accurately and timely in the EHR
• Support chronic disease management, wellness education, and self-advocacy
• Participate in team huddles, case conferences, and quality improvement efforts

What You Bring

Education (one of the following):

• Associate’s degree with 3 years of relevant experience
• Bachelor’s degree in human services field (social work, public health, psychology, etc.) with at least 1 year of relevant experience

Experience & Skills

• Case management or care coordination experience strongly preferred
• Field-based or community work experience a plus
• Comfort working with high-acuity, complex populations
• Strong documentation, time management, and organizational skills
• Ability to work independently and manage competing priorities
• Proficiency with EHRs and basic Microsoft Office tools
• Willingness to travel throughout the community
• Bilingual Spanish/English strongly preferred

This Role is a Good Fit If You:

• Are comfortable spending a significant portion of your time in the field
• Can stay organized in fast-paced, sometimes unpredictable situations
• Communicate clearly with members, providers, and teammates
• Believe systems navigation is a core part of healthcare
• Want mission-driven work with real responsibility and accountability

Why Join CareCollab

• Mission-driven work improving health equity and access
• Supportive supervision and team-based culture
• Hands-on impact with the communities we serve
• Opportunities to grow your skills and advance within care management

Apply Today

If you’re ready to do meaningful, field-based work that directly improves people’s lives, we want to hear from you.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program

Application Question(s):

• This role requires regular field-based work across NYC, including home visits. Briefly describe your experience with field or community-based work. (2-4 sentences)
• Describe your experience coordinating care or services for patients, clients, or members. What was your role? (3-5 sentences)
• This role requires timely, detailed documentation in an Electronic Health Record. Briefly describe your experience with documentation. (2-3 sentences)
• This role involves frequent in-person field visits across Nassau County and Queens. Do you have reliable transportation and the ability to cover this territory?

Education:

• Associate (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in New York, NY 10018

Salary : $23 - $27