What are the responsibilities and job description for the Senior Field Service Engineer position at Direc Machine Tool LLC?
Company Description
Direc Machine Tool LLC partners with industry leaders such as GF Machining, YCM, Absolute MachineTool, Kent International and SPINNER to provide advanced CNC Wire and Sinker EDM, 5-axis milling, turning, and grinding solutions. As exclusive and primary dealers for top manufacturers in Wisconsin, we offer a comprehensive range of machining tools, including Wire EDM consumables. We pride ourselves on delivering unparalleled service and technical support for a variety of brands, maintaining the industry's lowest service rates. Our mission is to empower clients with reliable tools and exceptional service to optimize their operations.
Role Description
This is a full-time hybrid role based in Waukesha, WI, with some flexibility to work from home. As a Senior Field Service Engineer, you will install, troubleshoot, and repair CNC machinery and associated systems. You will perform preventive maintenance, provide technical support, and deliver outstanding customer service. This role involves collaborating with clients to ensure operational satisfaction and traveling locally as needed to service customer sites.
4 day work week option available as well
Qualifications
Direc Machine Tool LLC partners with industry leaders such as GF Machining, YCM, Absolute MachineTool, Kent International and SPINNER to provide advanced CNC Wire and Sinker EDM, 5-axis milling, turning, and grinding solutions. As exclusive and primary dealers for top manufacturers in Wisconsin, we offer a comprehensive range of machining tools, including Wire EDM consumables. We pride ourselves on delivering unparalleled service and technical support for a variety of brands, maintaining the industry's lowest service rates. Our mission is to empower clients with reliable tools and exceptional service to optimize their operations.
Role Description
This is a full-time hybrid role based in Waukesha, WI, with some flexibility to work from home. As a Senior Field Service Engineer, you will install, troubleshoot, and repair CNC machinery and associated systems. You will perform preventive maintenance, provide technical support, and deliver outstanding customer service. This role involves collaborating with clients to ensure operational satisfaction and traveling locally as needed to service customer sites.
4 day work week option available as well
Qualifications
- Expertise in Field Service, including installation and on-site equipment repair.
- Strong skills in Troubleshooting and resolving technical issues related to CNC machinery.
- Experience in delivering Technical Support and collaborating with clients on system challenges.
- Knowledge in Preventive Maintenance, ensuring machinery operates at optimal performance levels.
- Exceptional Customer Service abilities to build and maintain client relationships.
- Proficiency in interpreting technical manuals and schematics.
- Ability to travel locally to customer sites as required; a valid driver's license is essential.
- Background in mechanical or electrical engineering; associate or bachelor’s degree preferred.
- Experience with CNC systems or similar industry tools is highly beneficial.