Demand & Supply Planning Manager

Diptyque. Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor.

As Demand and Supply Planning Manager for Diptyque, you will be responsible for demand and supply planning and maintaining target stock levels across our network in order to meet sales needs without excessive overstock or stockouts. You will manage a team of 3 planners. You will be working closely with sales, marketing, finance and operations teams, as well as HQ teams in Paris.

Responsibilities:

Demand planning :

• Build accurate forecasts, on a monthly basis, in consensus with Sales and Marketing teams, for permanent offers, new launches, limited edition collections and non saleable products (testers, samples, bags…)
• Review historical sales trends, marketing plan, identify demand drivers to improve forecast accuracy by channel
• Monitor the performance of new launches and animations versus the forecast.
• Use and maintain AGR software as the primary forecasting system tool:
  • Enter and modify data and ensure the correctness of product hierarchy
  • Monitor trends in forecast error.
  • Adjust missed opportunities, extraordinary events impacting the past
  • Generate replenishment needs

Supply planning :

• Be responsible for having the products at the right time right place through the management of the distribution, allocations, purchases from main supplier from France
• Prepare regular reports on purchase plan variations and inventory status.
• Build an accurate purchase plan, on a monthly basis, based on demand forecasts.
• Monitor the replenishment and product parameters ( lifecycle status, lead time, safety stock…)
• Drive action plans to reduce Excess & Obsolete.
• Identify potential supply chain risks, such as disruptions in supplier availability, and work proactively to mitigate these risks.

Management :

• Lead the S&OP process : analyze product performance, alignment of the forecast vs the budget, risks and opportunities
• Monitor and report on KPIs as forecast accuracy, fill rate, stock covers, sell through
• Manage 1 supply planner and 2 demand planners & help them achieve excellence and grow
• Collaborate and provide analysis to all functions across the business to improve decision making and business performance.
• Build strong relationships with HQ teams
• Report to Director of Operations

Process :

• Propose and implement solutions to improve internal processes.
• Help to build and test reports in our BI tool, Tableaux
• Lead & accompany new projects and improvement process with collective momentum

Requirements and Qualifications:

• Have 8 years previous experience in demand and supply planning, ideally in a luxury company
• Have a strong analytical mind-set, good attention to detail
• Advanced level of excel
• Be a team player, collaborate with integrity with all teams, strong communication skills
• Aim for excellence, business first
• Ability to solve problem with calm using organizational, decision making and proven presentation skills
• Entrepreneurial spirit : be action oriented & proactive to manage day-to-day activities
• Flexible, adaptable and ability to balance multiple priorities and projects
• Be creative, forward thinking, able to think outside the box
• Good attention to detail

Key success factors

• Solution oriented & business first
• Analytical skills
• Ability to drive changes with proactivity

Salary Range: $132,000 - $160,000 not including bonus