What are the responsibilities and job description for the Part-Time Bilingual Receptionist position at Diocese of Austin?
Description
Position Summary
The Parish Office Receptionist serves as the first point of contact for parishioners, visitors, and callers, providing a warm, welcoming, and professional presence in the parish office. This role supports the daily operations of the parish by answering phones, greeting visitors, assisting with basic administrative tasks, and helping connect individuals with the appropriate ministries and staff.
Ministerial Character
The Pastor is the visible principle and foundation of unity in the parish of St Joseph Catholic Church which the Bishop has entrusted to him. He makes Christ’s mission present and enduring in the parish. In order to fulfill his mission, the Pastor employs suitable, chosen collaborators (clerics, religious, or lay people). He shares with them his mission and entrusts various responsibilities to them.
Positions employed at St Joseph Catholic Church help to extend the ministry of the Pastor in particular ways as outlined in the job description. Therefore, the employee in this position is closely connected to and assists the Pastor in the performance of his ministry and thereby engages in ministry for the Church.
Key Responsibilities
Front Desk & Hospitality
Position Summary
The Parish Office Receptionist serves as the first point of contact for parishioners, visitors, and callers, providing a warm, welcoming, and professional presence in the parish office. This role supports the daily operations of the parish by answering phones, greeting visitors, assisting with basic administrative tasks, and helping connect individuals with the appropriate ministries and staff.
Ministerial Character
The Pastor is the visible principle and foundation of unity in the parish of St Joseph Catholic Church which the Bishop has entrusted to him. He makes Christ’s mission present and enduring in the parish. In order to fulfill his mission, the Pastor employs suitable, chosen collaborators (clerics, religious, or lay people). He shares with them his mission and entrusts various responsibilities to them.
Positions employed at St Joseph Catholic Church help to extend the ministry of the Pastor in particular ways as outlined in the job description. Therefore, the employee in this position is closely connected to and assists the Pastor in the performance of his ministry and thereby engages in ministry for the Church.
Key Responsibilities
Front Desk & Hospitality
- Greet all visitors, parishioners, and vendors in a friendly and professional manner and direct them to the appropriate person or resource.
- Answer incoming phone calls, respond to routine inquiries, and route calls and messages to the appropriate staff members.
- Maintain a welcoming, organized, and professional reception area.
- Perform basic data entry, including contact information, registrations, and simple updates within the parish database.
- Receive, date-stamp, and distribute incoming mail and deliveries; notify appropriate staff as needed.
- Assist with copying, scanning, filing, and basic document preparation (e.g., letters, forms, sign-in sheets).
- Support preparation of materials for parish events, sacraments, and meetings, such as packets, labels, and sign-up sheets.
- Provide general information regarding parish Mass times, office hours, sacraments, and events.
- Maintain sign-in sheets, visitor logs, and basic contact records as directed.
- Take accurate messages and ensure timely delivery to staff.
- Maintain strict confidentiality of parishioner information and parish records.
- Follow all parish safety, security, and emergency procedures.
- Perform other related duties as assigned by the Pastor or Parish Business Manager.
- As an integral part of your ministry for the Church as carried out in this position, support and uphold the philosophy of Catholic ministry and the mission of St Joseph Catholic Church in both your professional and personal life.
- Act as a witness to Gospel values by modeling the teachings of the Catholic Church.
- Continuously grow in your ministry by participating in religious ceremonies, training sessions, and reflection activities as directed.
- Practicing Catholic, with respect for and understanding of the mission and teachings of the Catholic Church.
- Prior experience in a receptionist, front desk, or customer service role preferred.
- Strong interpersonal and communication skills, both in person and by phone.
- Basic computer proficiency, including email and word processing; familiarity with parish or church databases is a plus.
- Ability to multitask calmly and efficiently in a busy environment.
- High level of discretion and commitment to confidentiality.
- Reliable, punctual, and able to consistently work the Monday–Friday, 2:00–7:00 PM schedule.
- Must be bilingual in English and Spanish (Read, Write, Speak)
- Must be proficient in using computers, copiers, email and all of Microsoft Office
- High School Diploma or GED acceptable to Texas Education Agency.
- Two (2) years of related full time wage earning experience.
- Valid Texas driver’s license.
- Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period.
- Must be a practicing Roman Catholic in good standing.
- Work is performed in an office environment at the parish.
- Requires frequent sitting, with occasional standing, walking, and light lifting (up to 20 pounds) for office supplies and materials.
- All employees of the Parish are engaged in ministry and closely tied to the Pastor in the exercise of his ministry and obligations to the church.
- The Parish is an at-will employer.
- Working on weekends, evenings, and some holidays may be required.
- Will be exposed to religious ceremonies, conduct, and speech, including Roman Catholic Christian prayer and liturgical celebrations.
- Will be required to adhere to established dress codes and conduct standards.