What are the responsibilities and job description for the Dental Front Office Assistant position at DiNinno Family Dental?
Job Opportunity: Front Desk Patient Coordinator, DiNinno Family Dental – Fitchburg, MA
DiNinno Family Dental is a high-quality, solo practitioner dental office led by Dr. Nicholas DiNinno III. We pride ourselves on providing a personalized and comfortable experience for our patients in Fitchburg and the surrounding communities. We are looking for a professional, energetic, and organized Front Desk Patient Coordinator to be the face of our practice.
The Role
As our Front Desk Coordinator, you are the first point of contact for our patients. You will manage the flow of the office, ensuring that our patients feel welcomed and that the clinical team has everything they need to provide exceptional care.
Key Responsibilities
- Patient Experience: Greet patients warmly, manage check-in/check-out, and maintain a professional and welcoming office atmosphere.
- Scheduling: Coordinate complex clinical schedules to ensure productivity while minimizing patient wait times.
- Insurance Coordination: Verify dental insurance benefits, submit claims, and explain co-payments and treatment plans to patients clearly.
- Communications: Manage phone lines, email inquiries, and patient appointment reminders.
- Administrative Support: Maintain accurate digital patient records and assist with basic office management tasks.
Qualifications
- Experience: Prior experience in a dental or medical front office is preferred, but we are willing to train the right candidate with a strong hospitality background.
- Computer Skills: Strong general computer proficiency is required to manage our digital records and communications.
- Software: While we use Dentrix for practice management, proficiency with this specific software is not a requirement as we are happy to provide training for the right person.
- Communication: Excellent verbal and written communication skills with a focus on patient empathy.
- Organization: Strong multitasking abilities and a high attention to detail in a fast-paced environment.
Compensation & Benefits
- Salary: $25.00 – $28.00 per hour, depending on experience.
- Retirement: 401(k) matching program to help you save for the future.
- Bonuses: Participation in our profit-sharing plan.
- Health & Wellness: Health insurance options and comprehensive dental benefits.
- Work Environment: Work directly with a dedicated solo practitioner in a supportive, close-knit team environment.
How to Apply:
Please submit your resume and a brief cover letter outlining why you would be a great fit for the DiNinno Family Dental team.
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- On-the-job training
- Paid sick time
- Paid time off
- Retirement plan
Work Location: In person
Salary : $25 - $28