What are the responsibilities and job description for the Sales Representative (OCS) position at Dinges Fire Company?
General Purpose
To plan and carry out all sales activities on assigned areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery. Develop relationships with all Fire and EMT decision-makers in designated area. Dinges Fire team members pride themselves on building a 'Help First' relationship with departments in an effort to make their jobs easier, safer and more comfortable.
To plan and carry out all sales activities on assigned areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery. Develop relationships with all Fire and EMT decision-makers in designated area. Dinges Fire team members pride themselves on building a 'Help First' relationship with departments in an effort to make their jobs easier, safer and more comfortable.
Main Job Tasks, Duties and Responsibilities
- prepare sales action plans and strategies
- schedule sales activity
- make sales calls to new and existing customers
- develop and make presentations of company products and services to current and potential clients
- negotiate with clients
- develop sales proposals
- respond to sales inquiries and concerns by phone, electronically or in person
- ensure customer service satisfaction and good client relationships
- follow up on sales activity
- monitor and report on sales activities and follow up for management
- participate in sales events and training
Education and Experience
- knowledge of fire service equipment and tools
- knowledge of basic computer applications
- knowledge of customer service principles
- knowledge of basic business principles
Key Skills and Competencies
- planning and strategizing
- adaptability
- verbal and written communication
- negotiation skills
- resilience and tenacity
- goal driven
Other Considerations
- All salespersons are 1099 independent contractors. Pay is comprised entirely of commissions with unlimited potential! Earn approximately 40% of the gross profit on each sale.
- DFC offers the opportunity for a great part-time job earning a strong second income. Most of our salespersons are also firefighters. While being a firefighter is not mandatory, it is highly recommended because it provides a great knowledge base for the products and services we offer.
- DFC representatives own the sales in their territory. This is a unique concept in the Fire and EMT industry. You will have many core items that we have to sell in your area, that will benefit the Fire Fighters and First Responders.