What are the responsibilities and job description for the Service Manager II position at Din Tai Fung North America?
LOCATION: The Brook, 567 Fulton St #19G, Brooklyn, NY 11201, USA
SALARY RANGE FOR SERVICE MANAGER II: $99,520 - $124,400 annual base salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Benefits For Service Manager Ii
The Service Manager II is responsible for overseeing the daily performance of the server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
Job Responsibilities
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
SALARY RANGE FOR SERVICE MANAGER II: $99,520 - $124,400 annual base salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Benefits For Service Manager Ii
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Opportunities for growth; we love promoting within!
The Service Manager II is responsible for overseeing the daily performance of the server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
Job Responsibilities
- Ensure servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
- Train and coach servers for performance excellence. Model company values and standards in all interactions.
- Set clear goals for the server team. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
- Partner with other FOH leadership to maximize server productivity and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
- Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
- JOB REQUIREMENTS FOR SERVICE MANAGER II:
- High school diploma or equivalent.
- 5 years restaurant management experience in casual or upscale casual dining.
- 1 years of restaurant lead or supervisory experience preferred.
- Ability to stand for long periods of time.
- Ability to lift 20 lbs.
- Comfortable with being exposed to hot and cold temperatures.
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.
Salary : $99,520 - $124,400