What are the responsibilities and job description for the Client Relations Representative position at Dimond Bros. Insurance, LLC?
Description
Job Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.
Full-time, on-site position, Monday through Friday | 8am - 4:30 CST |
Duties/Responsibilities
Position Requirements
Our great people make Dimond Bros. a great place to work! Apply now to join our family!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.
Full-time, on-site position, Monday through Friday | 8am - 4:30 CST |
Duties/Responsibilities
- Answer phone and manage high volume inbound calls-warmly connecting clients to correct departments and/or carrier care centers
- Assist with walk-in clients
- Collaborate with team members and other departments to ensure high quality customer service
- Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
- Take and upload payments
Position Requirements
- Strong verbal and written communication skills
- Great active listening skills with a patient and empathetic attitude
- Excellent interpersonal and rapport building skills
- Excellent time management and organizational skills
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- Prior Customer Service Experience desired
Our great people make Dimond Bros. a great place to work! Apply now to join our family!
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.