What are the responsibilities and job description for the Customer Service Associate - Floater (Nassau & Suffolk Branches) position at Dime Community Bank?
Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) - Floater (for Nassau and Suffolk County branches) based out of its Huntington Branch in Long Island. The CSA - Floater will be responsible for completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers’ checks. The CSA - Floater will open, close, and provide service of all the bank's deposit and consumer loan products to Dime customers in the branch market area. Previous retail banking experience a plus.
The hourly wage minimum = $20; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.
All applicants need to attach a recent resume.
Responsibilities:
- Provide account services to all Dime customers.
- Expedite deposit and withdrawal transitions accurately.
- Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
- Process night deposits bags.
- Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers’ financial needs.
- Possess current knowledge of regulatory requirements.
- Report under the Bank Secrecy Act requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
- Respond to inbound Dime customer inquiries.
- Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
- Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes
- Review, submit, process, and close consumer loan requests.
- Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
Qualifications:
- High School Diploma or equivalent required.
- Minimum 2 years' retail banking experience preferred.
- Cash-handling experience preferred.
Salary : $20 - $29