What are the responsibilities and job description for the Senior Network Engineer - Managed Service Provider position at DiMAX?
Senior Network Engineer (MSP) – No Nights / No Weekends / No On-Call
DiMAX Office Solutions | Southern Wisconsin / Northern Illinois
DiMAX Office Solutions, Inc was established in 2007 and is a growing Managed Services Provider focused on delivering a better client and employee experience through technology. We are hiring an experienced IT Manager with strong MSP experience to lead our technical team, own escalations, and drive projects forward.
Key Responsibilities
- Lead, mentor, and manage a team of IT engineers
- Serve as the Level 3 escalation point for complex technical issues
- Oversee and drive client projects from planning through completion
- Manage team priorities across service tickets and project work
- Ensure high-quality service delivery and strong client relationships
- Improve internal processes, documentation, and efficiency
- Collaborate with leadership on strategy, tools, and service improvements
Required Qualifications
- 3 years of MSP experience
- Experience operating at a Level 3 Engineer or Senior Engineer level
- Proven experience managing or mentoring technical staff
- Strong project management experience with multiple concurrent initiatives
- Deep technical knowledge of networks, servers, security, and cloud platforms
- Excellent communication and leadership skills
Preferred Qualifications
- CompTIA Security or equivalent security certification
- VoIP experience (deployment, support, or administration)
- Experience with RMM tools, PSA systems, and modern MSP stacks
DiMAX Difference Makers
- No nights, no weekends, no holidays
- No on-call rotation
- Paid time off (open vacation policy 5 unplanned personal days per year)
- Health Insurance (100% company-paid for single employee plan)
- Dental Coverage (100% company-paid)
- Long-Term Disability & Life Insurance (100% company-paid)
- No nights or weekends – regular hours are 8:00am to 4:30pm, Monday through Friday
- Tools, laptop, and diagnostic equipment provided by the company
- Supportive and team-oriented work culture
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
License/Certification:
- Driver’s license (Preferred)
Work Location: In person
Salary : $47,937 - $75,197