What are the responsibilities and job description for the Help Desk Technician – Level 1 position at DIMARCO GROUP LLC?
The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician – Level 1 to provide technical support across all DiMarco Group entities.
This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.
Key Responsibilities
- Serve as the first level of technical support for end users across the organization.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Create and manage user accounts, including password resets and access requests.
- Maintain accurate IT documentation, asset records, and inventory tracking.
- Provide exceptional customer service and technical assistance to employees.
- Assist with the setup, deployment, and support of computer hardware and software.
- Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
- Utilize the Halo ticketing system to document, track, and manage support requests.
- Travel to company locations as needed to provide onsite technical support.
- Demonstrate a willingness to learn new technologies and expand technical skills.
Qualifications
Required
- Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
- Strong customer service and communication skills.
- Basic understanding of computer hardware, software, and networking concepts.
- Reliable transportation and the ability to travel to offsite locations as needed.
- Ability to work independently and as part of a team.
Preferred
- Experience supporting Microsoft 365 applications.
- Familiarity with Windows 11 operating systems.
- Experience using help desk or ticketing systems, preferably Halo.
- Previous customer service or technical support experience.
Work Environment
- This is a full-time, onsite position located in Henrietta, New York.
- Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
- Participation in an on-call rotation may be required as needed.