Customer Service Specialist

Dillon Supply Company is the Southeast’s leading steel and construction supply service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customers’ needs with our experienced staff, great leading products, and top resources. Dillon has been head quartered in the triangle for over 100 years and we are looking for dedicated new team members to build our legacy for the next 100.

Purpose of Role – The Customer Service Specialist is key to assisting in all phases of orders with Boeing. Strong attention to detail and taking ownership of the responsibilities is critical to maintaining this key account customer.

This position will work out of our Charleston, SC branch.

Key Responsibilities

• Proactively follow up with suppliers to obtain delivery commitments, shipment confirmations, tracking information, and updates on open purchase orders. Utilize phone calls and direct communication when necessary to ensure timely responses.
• Maintain accurate order, shipment, and delivery information within the supplyFORCE portal and other internal systems.
• Review stock-out reports, critical orders, and backorders daily, taking appropriate action to expedite material and minimize customer impact.
• Work closely with warehouse, operations, purchasing, and transportation teams to investigate and resolve inventory, receiving, shipping, and invoicing discrepancies.
• Perform physical inventory and order verification when needed, including walking the warehouse floor to locate product, validate inventory, and help resolve operational issues.
• Monitor supplier performance and follow through on commitments to ensure shipments leave on schedule and potential delays are addressed before impacting the customer.
• Research and provide proof of delivery, shipment documentation, and other supporting records as required by Boeing and supplyFORCE.
• Conduct occasional customer site visits (Key Logistics Solutions) to verify shipping accuracy, investigate discrepancies, reconcile issues, and strengthen customer relationships.
• Demonstrate a strong sense of urgency, accountability, and ownership by proactively communicating, following up on commitments, and driving issues to completion without requiring escalation.
  
  
  

Skills Required

• Strong verbal communication skills with the confidence to engage suppliers, customers, and internal stakeholders by phone to drive timely resolutions.
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proven ability to investigate and resolve complex order, inventory, shipping, and supplier-related issues.
• Strong sense of accountability and ownership with a proactive, customer-first mindset.
• Proficient at Microsoft Excel (Data sort, VLOOKUP, etc.)
• Proficient in P21 (order entry, purchase order look up, pick tickets, etc.)
• Work well within a team atmosphere