Customer Service Representative

Dillon Small Animal Hospital is seeking a full-time receptionist. We are a busy, high quality small animal exclusive veterinary hospital looking for a candidate who can work effectively with a medical team, coordinate the flow of phone calls and patient visits, as well as provide clear, compassionate care and communication with clients.

Pay is dependent on experience.

Duties:

· Managing phone calls including scheduling appointments, answering questions, taking messages, and evaluating the urgency of client needs

· Proper use of our hospital management software: Managing appointments, medical record keeping.

· Coordinating and facilitating patient visits including greeting clients, helping clients and patients in and out of exam rooms, processing multiple forms of payment.

· Communicating with other team members and doctors with respect, accuracy, and efficiency.

· Maintaining a clean and organized workspace as well as other areas of the hospital.

· Other duties as required.

Required Skills:

· Reception experience

· Customer service

· Reliability

· Excellent Communication

· Familiarity with computers, telephones, and other typical office equipment

· Professionalism

· Enthusiasm and familiarity with pets

Preferred Experience:

· Veterinary or medical office

Expected hours: 30.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person