PRG 3 Team Member - FOH

GENERAL SUMMARY:

The Team Member has the primary responsibility for engaging in PRIMO SHIFTS; displaying the Dillas culture to his/her fellow Team Members and Customers. You power our Purpose: To Build Community through Quesadillas!

• MISSION: Deliver The Goods! - On each shift you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!
• Use the Tools - leverage company provided materials to learn each position and stay consistent shift to shift
• Unique Experience - Deliver PRIMO Customer satisfaction during every shift

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Good Food - Primo Quesadilla Meals Every Time:

• Accuracy - Food prepared and delivered to our Customers just how they ordered it
• Consistency - Food prepared and delivered fresh, flavorful, and fast...in that order every time!
• Passionate - Displays a desire to be of service and have a great attitude

2. Good People - Team, Customer, and Community Support:

• Be Real - have a positive attitude and make eye contact with Team and Customers
• Care - Dillas as a whole cares about the communities we serve
• Be there - have high integrity and do what you say you’re going to do...for you, your Team, and your Customers.

3. Good Times - An enthusiastic culture with recognition and accountability:

• Engage - bring the energy and have fun with the culture that you’re a part of!
• Show initiative - don’t get managed, get after it and take ownership of your position!
• Hustle - work with a sense of purpose and sense of urgency to get things done!

4. Working Hard - Focused on priorities while constantly striving:

• Strive - make Dillas a better place and grow into a better person. Lean into the experience and work hard to develop your super powers! We’re here to support you the entire way!
• First things first - you always put your priorities in order. Customers, Clean, Stock, and Prep!
• Own up to it - you’re accountable for your actions. Make mistakes, ask questions, learn, grow, but be great at what you can control.

5. Keepin’ it Clean - Pride in what we have:

• Go pro - be professional in how you handle yourself, have pride in your appearance, and be proud of yourself!
• Elevate - be a part of elevating the standard in the industry by keeping the restaurant immaculate at all times
• On it! - stay organized and productive with how you approach your work and your life.

CHARACTER TRAITS:

Empathetic. Authentic. Passionate. Positive. Integrity. Fun. Engaged.

Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Service Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions.

• Must be 16 years of age or older
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects