Dock Manager

A Dock Manager must recruit, coach and supervise all associates assigned to the area, including review job performance, address disciplinary concerns and motivate all associates to achieve established goals. A dock manager must follow company procedures, ensuring a clean and safe environment for staff and visiting customers, maintaining records, and solving any freight issues that may arise. A dock manager directs all activities in the assigned area including staffing, inventory control and housekeeping and dressing room maintenance. A dock manager must participate in all store opening/closing procedures, assists with associate and/or customers concerns and any other duties assigned or apparent that are necessary for business operations.

Core Management Responsibilities:

To participate in the selection of a high-performance team. To maintain a high-performance team through educating, coaching, motivating, and appraising performance. To set, communicate, and monitor your team's productivity and service goals, monitor associate productivity and service levels, and provide on-going feedback. To manage the team's schedule within budgeted hours and based on business needs. To assign sales support associates day-to day tasks and direct their work. To exercise independent judgment in the hiring, promoting, assignment, and compensation of your team, and in conjunction with the Store Manager and Assistant Store Manager to effectively recommend such action. To recommend and administer discipline up to and including discharge, in coordination with the Store Manager and Assistant Store Manager.

Responsibilities also include serving as your team's leader by modeling and instructing all sales support functions and achieving the highest levels of service indicators.

It is the responsibility of this position to perform other related work, tasks, or duties as assigned by the Store Manager and Assistant Store Manager. This list of job responsibilities is not exhaustive. Refer to the responsibilities, requirements, and physical demands listed below.

Job Requirements

• Outstanding customer service and communication skills.
• Ability to build positive and productive relationships—with management and team.
• Exhibits sound business judgment and agility.
• Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives.
• Superior time management skills.
• Ability to Process and Deliver the Truck to the floor on the day it arrives.
• One must be able to supervise housekeeping staff to assure the store is at or above Dillard’s housekeeping standards. Fitting rooms cleaned, dusted and vacuumed daily. Sales floor vacuumed and cleaned daily.
• Highly motivated and results orientated.
• High attention to detail and organizational ability.
• Computer savvy.

Physical Demands

• Perfect attendance is required with the ability to work overtime as needed.
• Must be able to stand for lengthy and continuous periods totaling up to 8 hours per day.
• Must be able to lift up to 15 lbs. on a regular basis.
• Must be able to bend, stoop, squat and stretch to stock and retrieve merchandise.
• Requires ability to operate a computer terminal, as well as grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, hearing, speaking, and visual acuity.
• Talking and hearing occur continuously in the process of interacting with employees and customers.
• Vision occurs continuously in the process of merchandising, and interaction with customers.
• Requires manual dexterity to perform product demonstrations with customers.
• Requires a level of personal hygiene conducive to close personal contact with cosmetic customers.
• This list of physical demands is not exhaustive. Other physical activities may be necessary depending on the specific tasks to be accomplished.

Rules of Arbitration

I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Have you worked in a retail environment before?
• Have you developed and led a team before?
• Did you review and agree to the Rules of Arbitration?
• Do you have a background in logistics?
• What tools, processes, or routines do you use to stay organized and ensure nothing falls through the cracks?"

Work Location: In person