Business Development Representative

Annual Salary: $62,973-65,0000 

Quarterly Commission Eligible

The Business Development Representative at our Zillah, WA location plays a critical role in supporting and growing customer relationships while operating with a high level of independence. This position is designed for a motivated, organized, and business-savvy professional who can manage priorities with day-to-day oversight. This position requires strong judgment, accountability, and the ability to proactively manage a book of business while collaborating remotely with larger internal teams.

The ideal candidate brings both industry knowledge and professional maturity, and is comfortable representing the company autonomously with customers, partners, and internal stakeholders.

Primary Responsibilities

• Manage and grow a defined book of business

• Serve as the primary point of contact for assigned customers, ensuring consistent, proactive communication

• Build trusted, long-term customer relationships through regular calls, visits, and strategic follow-up

• Identify customer needs and provide thoughtful solutions across products, services, and programs

• Coordinate with internal departments (Sales, Operations, Customer Service, Marketing, Design) to execute customer initiatives efficiently

• Support onboarding of new accounts transitioned from Sales, ensuring a smooth and professional handoff

• Maintain detailed account notes, activity tracking, follow-ups, and forecasting with a high degree of accuracy

• Participate in customer visits, trade shows, and industry events as required

• Represent the company professionally within the local market and broader region

Independence & Performance Expectations

• Operate effectively with limited direct supervision and remote leadership support

• Demonstrate strong time management, prioritization, and accountability

• Take ownership of outcomes, follow-through, and customer satisfaction

• Identify opportunities for improvement, growth, and efficiency without being prompted

• Communicate clearly and consistently with leadership and cross-functional teams

Required Qualifications

• Bachelor’s degree preferred, preferably in Business, Marketing, Sales, Management, or a related field

• 5 years of experience in business development, sales, account management, or a related customer-facing role

• Demonstrated ability to work independently and manage responsibilities in a smaller, satellite office environment

• Strong organizational skills and attention to detail

• Professional communication skills (written, verbal, and interpersonal)

• Proven ability to manage multiple accounts and priorities simultaneously

Preferred Qualifications

• Prior experience in the coffee, foodservice, beverage, or hospitality industry

• Working knowledge of sales systems, CRM tools, and account management platforms

• Experience supporting customers across multiple locations or territories

• Comfort traveling independently and representing the company externally

Success Indicators

• Consistent, proactive customer engagement

• Well-organized account management with strong follow-through

• High customer satisfaction and retention

• Demonstrated business acumen and sound judgment

• Ability to operate as a trusted representative of the company with minimal oversight

Benefits:

• Medical, Dental and vision benefits for employees and their families. (Employer pays 80% of monthly premium for the employee).

• 401k Retirement Plans with Company Match

• Insurance is available for Long-Term Disability, Life, Accident, and AD&D

• Annual Health & Wellness Reimbursements up to $250

• 56 hours of PTO available after 90 days. (PTO can be used for any reason, including sick leave).

• 8 Company Paid Holidays

• Dillanos Family Fund – Employee Hardship Program

• Casual Dress Code

• Community Involvement and Volunteer Opportunities

• Lots of Company-Wide Gatherings, Team Outings, and Fun Events

• $22.00 to spend each month on coffee or retail merchandise

• Employee Discount on coffee and product

• Eligibility for tuition reimbursement after 3 years of employment

• Loyalty bonus

• Unlimited coffee and energy drink consumption!

Salary : $62,793 - $65,000