Housing Specialist (47053)

Under general supervision of the Housing Manager, determining individuals/applicants on housing opportunities and maintain work orders, warranty work orders, the task involving coordination of tenant lease agreements, property marketing. Schedules bi-annual unit inspections and contract files compliance and management and support administrative duties and tasks associated with the Housing Management department. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Receives all correspondence related to tenant(s) appliances and home warranty issues
• Receives all correspondence related to tenant(s) all work orders and home inspections.
• Assists in coordinating the contract and procurement process within budgetary limits.
• Assesses clients’ eligibility ad determines their housing and service needs- ADA units.
• Assists clients with the search for available properties and negotiating terms of lease agreement.
• Collaborates with local housing agencies, community housing organizations and DMC housing team.
• Ensures client understand their rights and responsibilities as tenants.
• Investigates and resolves client(s), tenant(s) and landlord issues.
• Provides client with information and referring them to additional support programs and services.
• Prepares and maintains daily logs, records activity documentation, and reports on Rent Manager and maintenance Web TMA Software.
• Prepare and expedite eviction, appeals, vacating, abandonment of court proceedings with Housing Manager.
• Understands and adheres to program rules and restrictions.
• Assists with the tenant accounts and closure cases.
• Orders, processes or tracks work orders and assigns work orders in TMA software.
• Assists with the rental application processing.
• Searches for permanent housing options that meet the need of at risk individuals.
• Assists families whom suffer from disabilities mental illness or substance on referral bases.
• Performs other duties as assigned.
• Compiles, organizes and tracks program data which may include statistical information in support of the organization’s program operations.
• Enters information into a variety of automated tracking systems and maintains program specific data to track items such as project milestones, progress reports, funding and expenditure data.
• Establishes and maintains an effective filing and retrieval system with the TMA Software system.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with employees, visitors, Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements. 

Minimum Qualifications:
Associate's Degree in Business or related field or 60 college credit hours and/or equivalent work experience. Two years of progressive housing specialist experience is preferred. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability

• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of records management and basic accounting procedures.
• Knowledge of social service agencies and community services.
• Knowledge of bi-annual inspection/annual home inspections.
• Knowledge of invoicing and processing water billing statements.
• Knowledge of regulatory standards and property management
• Knowledge of database software, tools, and usage.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Ability to be a good communication, interpersonal and listening skills
• Ability to multitask, meet deadlines and other reliability requirements of the job.
• Ability to be dependable in attendance and job performance.
• Ability to have a strong analytical, mediating and negotiation skills
• Ability to have excellent organizational and case management skills.
• Ability to have sensitive to different cultures and socioeconomics conditions skills.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Physical Demands:
While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.

Work Environment:
Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate.

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.