Certified Medical Assistant - DM (45485)

Position Summary:

Under the general supervision of the DM Clinical Nurse Manager, the CMA serves as a front-line health service technician on a patient care team, and performs basic patient care services and technical tasks under the direction of the physician or other licensed medical provider. The CMA is primarily assigned to the out-patient clinic and patient care teams. The CMA performs a variety of technical (non-professional medical) and administrative tasks related to the treatment and care of patients in the ambulatory environment. The CMA will assist with the SDPI Grant activities which includes data tracking, gathering, analyzing, and understanding data. The clinical duties require training and demonstrated competency, while not requiring the knowledge and skills represented by the licensure of full professional nurse education. Duties may be performed in a variety of settings, including Urgent Care at Winslow, the Emergency Department at Dilkon Medical Center, and outpatient clinics at Winslow, Dilkon, and Leupp. 

Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Adheres to regulatory standards and related WIHCC / IHS regulations, policies and/or procedures while providing comprehensive, skilled, competent care specific to the age of the patients (neonate, infant, school age, adolescent, adult, and geriatric) based on knowledge/skills, scope of practice and the provider’s plan of care.
• Interviews patients utilizing interview techniques that ensure confidentiality and privacy to appropriately determine plan of care.
• Successfully navigates and reviews patient electronic health records to establish prioritization for scheduling.
• Maintains health records by proper and complete documentation.
• Performs intake procedures by obtaining chief complaint/purpose of visit; vital signs (TPR, B/P), pulse oximetry, height, weight, etc.
• Successfully screens patients independently in routine clinics and presents urgent patients to attention to providers.
• Have foundational knowledge regarding Type II Diabetes including recognizing clinically significant vital signs.
• Performs clinical procedures including obtaining blood draw in the outpatient setting. 
• Prepares patients for tests, exams and treatment; safely and correctly administers oral medications and oxygen therapy; understands side effects of these medications.
• Assists with patient mobilization and transport assists.  
• Comfortable with public speaking and presentations. 
• Set-ups including calibration, maintenance and operates specialized equipment, such as continuous glucose monitors, glucometers, AED, EKG machines, etc. 
• Participates in ongoing quality improvement activities; communicates improvement plan; provides ongoing review and analysis of effectiveness to identify progress towards goals and opportunities for improvement.  Supports improvement projects and objectives.
• Attends all required education and training activities directly related to practice area(s) as necessary to maintain competencies as determined by WIHCC supervisory nursing staff.
• Maintains current professional required certification(s). Seeks professional development and educational activities to develop and maintain standards for clinical competency.
• Willing to participate in community based approach events to address problems related to and including diabetes, and all other infectious diseases. 
• Must be able to understand and follow clinical vaccination guidelines and administer age appropriate vaccinations. 
• Must be able to wear appropriate PPE. 
• Requires completion of tasks or duties assigned by a supervisor. 
• Upholds all principles of confidentiality and patient care to the fullest extent. 
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors. 
• Possesses cultural awareness and sensitivity. 
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Minimum Qualifications:

Formal education/training, competency and certification as a Certified Medical Assistant; completion of an approved Medical Assistant training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), or by an accrediting agency recognized by the US Department of Education. Maintain current and active Certified Medical Assistant certification (CMA) through successfully passing certification exams from the American Association of Medical Assistants (AAMA) or Registered Medical Assistant certification (RMA) from American Medical Technologists (AMT), or National Certified Medical Assistant certification (NCMA) from the National Center for Competency Testing (NCCT) is required. Must have demonstrated experience with electronic medical record systems. Bilingual skills in English and Navajo language preferred.  Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability

• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of duties and responsibilities of the position.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Knowledge of, and sensitivity to, cultural and language differences.  
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to work as a team member and develop productive and cooperative working relationships with nursing staff and health care providers within the facility as well as healthcare staffs in hospitals and nursing homes, private practices, and law enforcement agencies throughout the community.
• Ability to effectively communicate both in written and verbal.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.
• Possess excellent interpersonal skills in handling interactions with hospital staff, other agencies, groups, and patients and families.

Physical Demands:

While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds. 

Work Environment:

Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.  

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.