Account Executive (SMB Expand)

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

The Account Executive (SMB Expand) drives revenue growth across the small-to-medium business segment through high-velocity prospecting, pipeline creation, and efficient full-cycle deal management. You will engage directly with SMB prospects to uncover needs, deliver tailored value propositions, and close new business. This role requires a commercially minded, energetic seller with a strong hunter mentality and a proven track record of winning new SaaS deals in fast-paced environments. 

Key Responsibilities

• Proactively identify and pursue expansion opportunities within an existing SMB customer base, while qualifying inbound upsell and cross-sell interest to maintain a healthy, recurring pipeline.
• Develop deep expertise in Diligent’s GRC SaaS platform and evolving customer use cases, clearly articulating incremental value and ROI to SMB stakeholders.
• Apply a consultative, solution-selling approach that uncovers customer pain points, adoption gaps, and growth triggers rather than leading with features.
• Manage a high-velocity expansion sales cycle from discovery through close leveraging MEDDICC to validate value, decision criteria, and deal health.
• Leverage Salesforce, SalesLoft, LinkedIn Sales Navigator, and Gong to drive account engagement, prioritize expansion opportunities, and improve win rates.
• Maintain accurate CRM data, forecasts, and reporting to ensure clear visibility into weekly and monthly expansion bookings.

Required Experience/Skills 

• 3–6 years of SaaS sales experience with a strong track record of exceeding annual targets in a high-activity environment.
• Experience closing high-velocity or transactional SaaS deals.
• Strong curiosity and empathy, with the ability to understand business challenges quickly and tailor messaging accordingly.
• Excellent storytelling, communication, and presentation skills with the ability to simplify complex value drivers.
• Highly resilient, competitive, and adaptable, comfortable handling volume, change, and fast turnaround times.
• Strong organization and attention to detail, especially around pipelining and forecasting. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}