What are the responsibilities and job description for the Patient Intake Coordinator position at Dignity Home Health and Hospice?
Dignity Home Health and Hospice is Hiring. Come join our team! We are looking for an intake coordinator who is caring and passionate about providing the best customer service.
Home health and hospice Intake Coordinator
Our Intake Coordinator is responsible for taking the referral from the initial contact through the admission, interacting with patient, family, healthcare professionals and team members. (Experience desired but will train the right person)
Location: American Fork
Requirements:
- Self-motivated and dependable
- Detail and deadline oriented
- High ethical standards
- Works well with others
- Excellent verbal and written communication skills
- Computer skills
Intake Responsibilities:
- Interact well with physicians, discharge planners, patient, family, team members and other healthcare professionals.
- Perform insurance eligibility and benefits information using phone and online resources. Understanding various aspects of medical insurance, including Medicare.
- Accurately enter all necessary referral information and documentation, verifying demographics and physician orders in the EMR computer system. Collect all face to face documentation for review.
- Respond to requests in an accurate and timely manner.
- Coordinate scheduling with appropriate team members ensuring they receive all necessary information to begin patient care.
- Provide excellent telephone and customer service. Answer and return telephone calls promptly and courteously.
- Follow HIPPA requirements to maintain confidentiality.
Benefits can include:
- Medical
- Dental
- Vision
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person