Hospice Intake Coordinator

Job Address:

Hospice Intake Coordinator

Dignity Care is recruiting for an Intake Coordinator for our Hospice division with branches in Cincinnati, OH, Independence, OH, and Indianapolis, IN.

The successful candidate for the Hospice Intake Coordinator will preferably have previous healthcare and call center/customer service experience. Nursing license preferred, but not required.

As a Hospice Intake Coordinator, you will:

• Create and maintain a one-call referral communication process.
• Enter patient information into software system.
• Call insurance and verify patient coverage and benefits.
• Call insurance and receive authorization for services.
• Check out of pocket and deductibles.
• File paperwork to ensure that charts are kept up to date.
• Meet all service standards for exceptional customer service delivery.
• Monitor patient charts for quality controls as assigned.
• Handle referral intake and processing.
• Communicate and liaise verbally and in writing information between referral sources,patients,family members,inquirers, and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
• Process/assemble patient charts, including manual and computer data entry; ensure accuracy of information and adherence to all required company, local, state, and federal guidelines.
• Maintain patient admission packets.
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activity and procedures.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Foster an atmosphere of teamwork and collaboration.
• Consistently support the agency administration and missions and be a positive team member at all times.
• Ensure strict confidentiality of financial and medical records in compliance with Health Insurance Portability and Accountability Act, (HIPAA).

Benefits You Will Enjoy

Full-time team member benefits include:

• 55 cents mile reimbursement
• Tuition reimbursement
• Advancement opportunities
• Paid vacation
• Health insurance
• 401(k)
• And more!

Schedule
Full Time, Non-Exempt

Education, Licensure & Certification Requirements

• Is at least 18 years of age.
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities
• Previous related healthcare experience, including working with multiple referral sources
• Previous call center or customer service experience is preferred.
• Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred.
• Excellent organizational skills are required.
• Experience working with home health care standards and quality assurance or risk management.
• Knowledge of authorization processes for insurance carriers.