What are the responsibilities and job description for the OLS Analyst/Optical Engineer (L4) (100% Onsite -Columbus OH and Portland OR) ) position at Dignifyd?
Position Details
- Role: OLS Analyst/Optical Engineer (L4)
- Location: Columbus OH and Portland OR (100% Onsite)
- Duration: 6 month Contract
Key Responsibilities
- Manage deployment project documentation (daily reports, closing docs, engineering updates)
- Collect, validate, and submit network test records
- Perform advanced provisioning, troubleshooting, and software upgrades
- Provide remote support and mentor field technicians
- Collaborate with Ciena PM and engineering teams
- Resolve complex technical issues and escalate when required
- Execute test plans and MOPs (non-intrusive procedures)
- Commission and provision Ciena equipment
- Build and troubleshoot circuits end-to-end
Required Experience
- 7 years in telecom deployment / network support
- Experience in advanced provisioning & troubleshooting (mandatory)
- Understanding of blueprints / MOPs (mandatory)
- Will be using AWS Automation/Workflows so will need a strong aptitude to jump in and use new platforms.
- Strong troubleshooting skills for complex network/system issues
- Experience leading or mentoring technicians during maintenance windows
- Familiarity with network management tools/platforms
- Strong communication and documentation skills
- Ability to work independently and in team environments
- Valid U.S. Driver’s License
Preferred / Nice to Have
- Experience with Ciena products (preferred, not mandatory overall)
- Ciena 6500 / RLS – required only for L4 level roles
- Unix/Linux familiarity
- Background in NOC or remote support environments
- Experience supporting North American telecom customers
Education
- Bachelor’s degree (CS/EE) or equivalent experience
Additional details:
Key Focus Areas:
- Strong Optical Networking Expertise (Must-have)
- Candidate has deep hands-on experience in DWDM, OTN, SONET, ROADM, and real-world deployments across large telecom and data center environments.
- Ciena Ecosystem Experience (Highly Preferred)
- Proven work on Ciena 6500 (Preferred), Waveserver, and packet platforms, including design, deployment, provisioning, and troubleshooting — aligns directly with L4 expectations.
- End-to-End Deployment & Provisioning
- Experience in circuit build, commissioning, MOP execution, and test validation, which is critical for field execution roles.
- Integration, Migration & Decommissioning
- Strong background in network transformation projects, including migrations from legacy (SONET/TDM) to modern architectures.
- Advanced Troubleshooting & Tier 3 Support
- Hands-on exposure to complex outage handling, root cause analysis, and escalation, supporting high-impact production networks.
- Documentation & Process Adherence
- Extensive experience creating SOW, BOM, MOPs, test plans, and engineering documents — aligns with deployment documentation requirements.
- AWS (Nice to Have but Valuable)
- Prior work with AWS data center interconnects and cloud environments, indicating ability to adapt to AWS-based workflows.
Mentorship & Field Coordination
Experience supporting field teams, NOC, and cross-functional stakeholders, important for L4-level ownership