Loan Servicing Supervisor

• Team Leadership & Development: Supervise, coach, and develop Collections team members; provide ongoing feedback, reinforce performance expectations, and support employee growth.
• Performance & Delinquency Management: Monitor collection activity, account performance, and team KPIs to help achieve delinquency reduction and company collection goals. Identify performance gaps and implement corrective actions in partnership with Collections Management.
• Daily Operations & Workforce Management: Oversee daily workflows, scheduling, attendance, timecards, and workload distribution to support productivity and service levels.
• Collection Strategy & Escalations: Review account histories and prior collection efforts to determine appropriate next steps. Handle escalated or specialized collection activities, including management takeovers, second talk-offs, and dialer campaigns.
• Customer Service & Account Resolution: Ensure Collections Representatives use appropriate, compliant collection practices and communication methods to resolve delinquent accounts while maintaining a professional customer experience.
• Cross-Functional Collaboration: Maintain timely communication and follow-up with Dealer Success and Operations and other internal stakeholders regarding customer accounts, escalations, and resolution efforts.
• Communication & Team Engagement: Conduct morning huddles, communicate priorities and performance updates, and participate in management meetings to support alignment and consistent execution.
• Policy Compliance & Accountability: Reinforce company policies, collection procedures, and applicable compliance requirements; address employee performance, attendance, and conduct concerns promptly in partnership with Collections Management.
• Leadership Support & Reporting: Provide regular updates to Collections Management on team performance, delinquency trends, staffing needs, employee concerns, and opportunities to improve collection processes.

• 3-5 years of experience in Collections.
• 3 years of experience managing, evaluating, and developing staff in a call center environment, preferably in the auto finance or related industry.
• Proven success in reducing delinquency and charge-offs through effective team leadership.
• Working knowledge of Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Effectively manage and motivate a team of up to 15 or more Collections Representatives.
• Self-motivated, with the ability to work independently and as part of a team.

• High-growth opportunity with terrific upside potential.
• Founded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.
• Excellence-driven organization that values work/life balance.
• We’re a tight-knit team that values collaboration and genuinely loves working together.

• Flexible PTO
• 12 Paid Holidays
• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k
• 100% Remote Work

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi.

DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.