What are the responsibilities and job description for the Field Services Audio Video Conferencing Engineer position at Digitive LLC?
Job Details
Title: Field Services Audio Video Conferencing Engineer
Location: Windsor, CT
Term: Contract
SKILLS:
ITIL
Infrastructure Services Audio/Video Conferencing
Meeting& Conference Management
Video Conferencing
What are the top 3 skills required for this role?
1. Audio Conferencing
2. Video Conferencing
3. AV Hardware Setup & Configuration
4. AV Conferencing Collaboration Tools (Zoom, Cisco, MS Teams, etc)
5. Excellent Customer Interfacing Skills
Job Description/ Responsibilities
The Field Services Audio Video Conferencing Engineer is responsible for designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systems.
Responsibilities
- Design and configure AV systems including microphones, speakers, cameras, displays, and control systems
- Ensure compatibility with IT infrastructure and networking standards
- Prepare documentation for AV layouts, wiring diagrams, and system configurations
- Install and commission AV hardware and software in conference rooms and collaboration spaces. - Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)
- Perform device resets and firmware updates as needed
- Provide real-time technical support for video conferencing sessions and live events
- Maintain hotline support for AV-related incidents and ServiceNow requests
- Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems
- Conduct routine health checks on AV systems, including testing microphones, cameras, and displays
- Monitor system performance and apply patches/upgrades following change management processes
- Support high-profile meetings and webinars by managing AV setups and providing dry runs
- Operate in-house and portable AV systems during live events
- Maintain AV inventory and update user guides and SOPs
- Ensure compliance with organizational security and operational standards
- Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing
- Engage with stakeholders to understand their needs and provide tailored IT solutions
- Monitor system performance and implement improvements to enhance efficiency and reliability
- Stay updated with the latest technology trends to drive innovation and continuous improvement