What are the responsibilities and job description for the Servicedesk Technician position at Digitek Software, Inc.?
One of our clients is looking for the position of A014 Service Desk Technician - Senior based on following skills.
*Hybrid--local DMV candidates only**
The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties and Responsibilities
· Manage relationships with stakeholders, managers, and key software and services vendors for the delivery of projects and programs.
· Provide thought leadership and expertise for Software and/or Hardware system implementations, IT applications, business and systems processes.
· Manage the implementation of projects daily -- including defining deliverables as well as creating and monitoring sprints, project schedules and backlogs.
· Assist with internal communications and resource management as needed.
· Align project objectives with stakeholders'''''''' objectives.
· Will lead teams through all phases of System Development Life Cycle (SDLC) using appropriate waterfall and agile methodologies and processes.
· Create project plans, resource plans, program metrics, communication plans and develop analytics supporting delivery of life cycle activities.
· Develop communication plans to ensure business and executive stakeholders are well informed and are provided with accurate information for status of managed initiatives and to support decision making.
· Identify project and resource dependencies and collaboratively work with team members to ensure the project schedule is followed.
· Effectively communicate project status, actions, decisions, risks, issues and schedule for the customer''''''''s project portfolio.
· Prepare executive steering committee communications as needed.
· Direct, motivate and collaborate with project team members to ensure the team is provided with clear and accurate information in a timely manner that will enable them to complete assigned tasks within set times, and to deliver to top performance.
· Other duties as assigned.
The successful candidate may have to undergo a drug test and background check.
Sincerely,
Rakhi Ankush
Digitek Software, Inc.
650 Radio Drive, Lewis
Center, OH 43035 Tel No : ext. 3137/ Fax