Order Processor III (Monday to Friday 9:00am to 6:00pm)

Essential Functions:

•  Opens inbound cases and applies spray.
•  Scans and captures digital picture of case with image capture system.
•  Scans tracking number and Rx associated with case.
•  Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.
•  Checks invoice with content of case box to ensure documents match case.
•  Packs and seals shipping box; ensures all items are properly secured.
•  Retrieves and encloses additional supplies and/or materials based on Doctor’s request with items being shipped as necessary.
•  Affixes correct shipping label to shipping box.
•  Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
•  Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
•  Ensures work area is maintained in a clean and orderly state throughout work shift.
•  Partners with Shipper/Distributor to validate outbound production.
•  Maintains a productive working relationship with all Shipping team members.
•  Understands production requirements and quality standards of position.
•  Retrieves cases from Order Processor III to prepare for delivery to production.
•  Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
•  Affix work order sticker to case pan.
•  Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
•  Attaches work order/Rx to case pan.
•  Retrieves cases from Order Processor III; prepares cases for outbound shipping.
•  Retrieves printed invoice.
•  Tracks production status throughout day.
•  Performs other related duties and projects as required by management.
•  Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
•  Identifies and inputs data corrections when applicable.
•  Inputs prescription with corresponding case codes into Customer Management system.
•  Ensures detailed research is performed on invoices needing credits; credits old charges and bills new charges for assigned accounts.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
•  Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
•  Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
•  Attaches appropriate documents to cases as needed and at the direction of management.
•  Adheres to established Department and Company shipping guidelines.
• Learns and maintains knowledge and understanding of company shipping policies.
•  Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special Instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL .
•  Locates and corrects errors related to orders; asks for assistance when needed.
•  Applies appropriate shipping charge to each outbound case.
•  Performs other related duties and projects as required by management.

Education and Experience:

• High school diploma or equivalent.
•  Previous experience in shipping environments or positions, a plus.

Pay Range: $18.00/hr

Salary : $18