Client Support Specialist - Digitech - Fayetteville, NC

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary

The Client Support Specialist is responsible for delivering a high‑quality service experience by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role is based at the client’s location and is dedicated to supporting a specific client group. The position serves as a key point of contact, ensuring inquiries are resolved in a timely and well‑communicated manner while upholding HIPAA standards and client requirements. The role requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast‑paced, client‑focused environment.

Location:

610 Gillespie Street, Fayetteville NC 28306

Essential Duties And Responsibilities

• Dedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments
• Determine resolutions to customer issues while adhering to our client rules and expectations
• Process client requests to add information to an account such as insurance or patient demographic information or edit existing information
• Assist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources
• Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve
• Scan and mail checks to lockbox
• Meet or exceed all production standards without sacrificing quality
• Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims
• Handle correspondence via mail, email and telephone; perform other duties as assigned by management
• Comply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelines
• Assist senior management in identifying and implementing efficient processing methods and procedures
• Additional job duties as assigned
  
  

Skills/Experience Required

• Education: High School Diploma or equivalent
• Strong computer skills. Basic understanding of MS Outlook, Word and Excel
• Minimum typing of 40 wpm
• Must be a quick learner and willing to ask questions
• Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
• Ability to work independently, and be accountable for your work
• Able to handle large volumes of work while meeting tight deadlines
• Ability to identify issues, know what questions to ask, and determine solutions
• Excellent attention to detail and accuracy
• Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary
• Must be punctual and dependable
• Collaborative team player; able to work with all internal departments
• Previous experience dealing with the public is helpful
• Bilingual, English / Spanish speaking is a plus, but not required
• Must successfully complete a pre‑employment physical examination and provide documentation of required vaccinations in accordance with client and regulatory requirements
  
  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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