What are the responsibilities and job description for the Ad Operations Manager position at Digitalzone?
About Digitalzone:
At Digitalzone, we provide data-driven lead generation solutions that help businesses grow by connecting them with the right prospects.
Position Summary:
We're looking for an Ad Operations Manager to support our growing programmatic media business. This role will work directly with the Head of AdOps and take ownership of daily campaign execution, management, and troubleshooting. The manager will also oversee our activation team, ensuring quality, consistency, and timely delivery across client campaigns.
Key Responsibilities:
- Manage day-to-day programmatic display and nurture campaigns across multiple DSPs
- Oversee and guide the activation team, acting as the first escalation point for troubleshooting and QA
- Monitor campaign pacing, performance, and reporting, ensuring client KPIs are met
- Collaborate with CX and Sales to address client feedback and campaign adjustments
- Provide operational insights to improve workflows and efficiency
- Maintain working knowledge of DSP connections, data flows, and programmatic best practices
- Troubleshoot discrepancies between platforms, tracking tagging issues, creative QA, etc
- Continually refine our QA processes and tools to ensure the highest quality of campaign management across all channels
Basic Qualifications:
- 3–5 years of experience in Ad Operations or Programmatic Advertising
- Hands-on experience with ad serving solutions and programmatic platforms (DSP/SSP)
- Strong analytical and problem-solving skills
- Comfortable leading a remote team and managing multiple projects simultaneously
- Excellent communication and client-facing skills
Preferred Qualifications:
- Detail-oriented, well organized, and able to juggle many tasks under pressure
- Able to prioritize tasks quickly and solve problems
- Proficiency in digital analytics reporting, data visualization, and data storytelling
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
This position is contingent upon a successful completion of a background check.
Equal Employment Opportunity (EEO) Statement
Digitalzone is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to these factors.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
This position is contingent upon a successful completion of a background check.
Equal Employment Opportunity (EEO) Statement
Digitalzone is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment without regard to these factors.