What are the responsibilities and job description for the IT Desktop Support/Customer Service Technician Tier 2 position at DigitalOptometrics?
DigitalOptometrics, a growing exciting company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier 2 to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both
technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well, it's a great opportunity to let your personality shine!
The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting
while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare
industry we are looking for individuals who are willing to grow our IT/customer service department and help our
customers experience a new way of doing eye exams.
Technical Requirements:
- Solid working knowledge of technology, operating systems, and IT infrastructure.
- Ability to troubleshoot hardware and software issues with both technical and non-technical audiences.
- Customer-service oriented with a proactive problem-solving attitude.
- Professional written and verbal communication skills.
- Strong understanding of how software and hardware interact.
- Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting.
- Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable
- Solid working knowledge of technology, operating systems, and IT infrastructure. runs, and termination.
- Familiarity with serial connections and protocols: RS-232/RS-485, DB9/DB25 connectors, terminal
Emulation and serial-to-USB adapters. - Ability to read and interpret basic network diagrams and cable maps.
- Previous experience or college degree in Computer Science (preferred but not required)
Non-technical Requirements:
- Professionalism with all interactions internal and external.
- Dependable with good attendance.
- Ability to prioritize, escalate and handle issues as efficiently as possible.
We provide a full range of benefits: medical, dental, vision, 401K plan & PTO
DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment.
Salary : $25 - $30