Loss Mitigation Closer

Position Summary

We are seeking a Loss Mitigation Closer to join our mortgage servicing team. In this role, you will be responsible for managing the post-approval and closing process for mortgage loss mitigation solutions, ensuring all workout agreements are completed accurately, on time, and in compliance with investor, regulatory, and company requirements.

The ideal candidate has experience with loan modifications, repayment plans, foreclosure alternatives, mortgage servicing, and default servicing and is highly organized, detail-oriented, and committed to delivering an exceptional borrower experience.

Responsibilities

• Prepare, review, and finalize loan modification agreements, trial payment plans, repayment plans, forbearance agreements, short sales, deeds in lieu of foreclosure, and other loss mitigation solutions.
• Verify that all approval conditions and investor requirements have been satisfied before closing a workout solution.
• Ensure all documents are accurately executed, signed, recorded, and maintained within required regulatory and investor timeframes.
• Update mortgage servicing systems with loan status, milestones, completed actions, and final resolutions.
• Monitor post-approval pipelines to ensure timely completion of all closing activities.
• Maintain complete and accurate servicing records and supporting documentation.
• Generate reports related to completed loss mitigation activities and servicing performance.
• Ensure compliance with investor guidelines, including Fannie Mae (FNMA), Freddie Mac (FHLMC), FHA, VA, and Ginnie Mae (GNMA) requirements.
• Adhere to CFPB, RESPA, and all applicable federal, state, and investor servicing regulations.
• Communicate with borrowers regarding document requirements, closing status, and next steps.
• Research and resolve documentation discrepancies, borrower concerns, and escalated issues.
• Collaborate with foreclosure, bankruptcy, escrow, customer service, compliance, legal, and quality control teams to ensure accurate and timely loan resolution.
• Support internal and external audits by providing complete documentation and responding to audit requests.

Required Qualifications

• High school diploma or equivalent required.
• 2 years of experience in mortgage servicing, default servicing, or loss mitigation, preferably in a post-decision or closing role.
• Strong knowledge of mortgage loss mitigation programs and investor servicing guidelines.
• Experience processing loan modifications, repayment plans, forbearance agreements, or foreclosure alternatives.
• Excellent organizational skills with the ability to manage multiple files and deadlines.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Experience using mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight), LoanServ, or similar servicing systems.
• Ability to work independently while managing priorities in a fast-paced environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Experience with government and GSE loss mitigation programs, including Flex Modification, FHA-HAMP, VA, and USDA workout solutions.
• Working knowledge of CFPB mortgage servicing rules, RESPA requirements, and investor audit standards.
• Previous experience supporting servicing quality control, compliance, or investor audits.
• Bilingual (English/Spanish) is a plus.

Benefits

We offer a competitive benefits package designed to support your personal and professional success, including:

• Competitive salary
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with employer matching
• Paid time off and paid holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Wellness programs
• Opportunities for advancement within a growing organization

Why Join Our Team?

Join a team committed to helping homeowners achieve successful loan resolutions while maintaining the highest standards of compliance and customer service. You'll work alongside experienced mortgage professionals in a collaborative environment that values integrity, continuous improvement, and career growth.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Disclaimer

The duties and responsibilities described above are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of responsibilities or qualifications. Duties may be modified based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.

Pay Range with Minimal Experience
$17 to $20/hour
Pay Range with Extensive Experience
$20 to $23.32/hour

Indeed Search Keywords

Loss Mitigation Closer Mortgage Servicing Default Servicing Loan Modification Loan Closing Mortgage Operations Mortgage Processor Mortgage Compliance Post-Closing Foreclosure Short Sale Deed in Lieu Repayment Plan Forbearance MSP ICE Mortgage Technology LoanServ Fannie Mae Freddie Mac FHA VA GNMA CFPB RESPA Mortgage Quality Control Mortgage Audit Investor Guidelines

Pay: $17.00 - $23.32 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance

Work Location: In person

Salary : $17 - $23