Observability Architect - Seattle, Alpharetta or Cincinnati

DTS is looking for Observability Architect for our Client position based in Seattle, Alpharetta or Cincinnati

Job Description

Overview:

Observability & Enterprise Monitoring Architect with specialized expertise in SolarWinds platform architecture, design, and broader multi-tool observability ecosystems. Working knowledge of OpenText NNMi will be an added advantage. This role will be responsible for the end-to-end architecture, deployment, implementation, optimization, integration, and operational governance of enterprise-scale implementations of monitoring solutions (SolarWinds). Responsible for deploying platform infrastructure, establishing platform health standards, architecting automated alert workflows, designing hybrid/cloud monitoring integrations, and collaborating closely with cross-functional infrastructure and leadership teams to ensure high availability, scalability, and performance. 

Roles & Responsibilities:

1. Platform Architecture, Deployment & Lifecycle Management (SolarWinds)

• Core Module Architecture & Deployment: Design, deploy, configure, and optimize SolarWinds modules including NPM, NCM, NTA, SAM, and the broader Orion / SWOSH (Hybrid Cloud Observability) platform ecosystem.
• Deployment & Upgrade Strategy: Lead new platform rollouts, migrations, and routine/major version updates across platform components; establish standards for platform health governance using Active Diagnostics and My Deployment health checks.
• Polling Infrastructure Deployment: Architect, deploy, scale, and load-balance Additional Polling Engines (APEs) to ensure optimal performance, redundancy, and capacity across enterprise environments.
• Database & Storage Strategy: Oversee architectural strategy for the underlying MS SQL Database, ensuring high availability, performance tuning, and robust configuration and database backup governance.

1. Network & Device Monitoring

• Discovery & Asset Onboarding: Execute network discoveries, deploy automated node onboarding/offboarding frameworks, assign Universal Device Pollers (UnDP), and maintain custom attribute taxonomies and group hierarchies.
• Configuration Governance (NCM): Design and implement NCM command templates, establish policies for automated daily startup/running config backups, config archiving, and remediation frameworks for compliance/transfer failures.
• Topology & Visualization: Build dynamic, accurate network topology frameworks using Network Atlas and modern visual canvases aligned with enterprise requirements.

1. Alert Architecture, Dashboarding & ITSM Integration

• Signal & Alert Optimization: Design, implement, and tune custom Alert Triggers, Actions, and Threshold frameworks to eliminate alert noise and establish high-signal, actionable alerting.
• ITSM & Workflow Deployment: Deploy bi-directional ITSM/ticketing integrations to enable automated ticket creation, enrichment, routing, and lifecycle tracking.
• Reporting & Visibility Frameworks: Build enterprise operational and executive Dashboards, Views, and Reports tailored to multi-level stakeholder requirements.
• Incident & Deployment Support: Lead technical reviews for complex operational anomalies, troubleshoot systemic telemetry or deployment issues, and collaborate with domain teams on root cause analysis (RCA).

1. AIOps & Next-Gen Operations

• AIOps Implementation: Define, deploy, and leverage AIOps, machine learning, and pattern-recognition capabilities to identify baseline anomalies, reduce event noise, and drive predictive incident management.
• Automated Remediation Architecture: Collaborate with cross-functional teams to integrate AI-driven event correlation models and deploy automated self-healing remediation workflows into the central monitoring platform.

1. Integration, Vendor Coordination

• Integration, Vendor Coordination

• API & Integration Deployment: Implement REST API and webhook integration models across enterprise applications, tools, and platforms as per business requirements.

1. Troubleshooting & Diagnostics

• Advanced Escalation: Perform deep-dive troubleshooting and root-cause analysis for complex, platform-level performance degradations, engine polling deadlocks, and monitoring agent corruptions.
• Telemetry Diagnostics: Utilize Active Diagnostics and system telemetry data to investigate and resolve complex network configuration transfer failures, polling sync latency, and data ingestion bottlenecks.

Required Skills:

• Multi-tool Architecture & Deployment Expertise: Deep architectural and hands-on implementation knowledge of enterprise monitoring tools (SolarWinds, OpenText, Splunk, etc.) at global scale.
• Protocol & Telemetry Mastery: Advanced understanding of SNMP (v2c/v3), WMI, WinRM, Syslog, NetFlow/sFlow, and core Observability pillars (Metrics, Logs, Traces).
• Automation & API Design: Intermediate skills in PowerShell/Python, REST APIs, and building API-driven automation for enterprise monitoring workflows.
• AIOps & Intelligent Automation: Strong grasp of AIOps concepts, machine learning algorithms for anomaly detection, automated event correlation, and predictive analytics within modern observability frameworks.
• Cloud & Hybrid Deployment: Hands-on experience architecting and deploying enterprise platform monitoring into AWS, Azure, or Google Cloud Platform environments.
• Infrastructure Foundations:
• System Administration: Advanced knowledge of Windows and Linux platform architecture and administration.
• Database Architecture: In-depth understanding of MS SQL/Database architecture, performance tuning, and query execution.
• Networking: Comprehensive understanding of enterprise networking architectures including TCP/IP, DNS, DHCP, Routing, and Switching.
• ITSM: Deep experience in enterprise ITSM processes, ITIL frameworks, and operational governance.

DTS offers excellent compensation package.

Contact:

Karun Sharma

Team Lead

Digital Technology Solutions (DTS)