What are the responsibilities and job description for the IT Support Engineer position at Digital Room?
We are actively hiring for the position of IT Support Engineer for our plants in Brook Park and Brooklyn, OH
Duties And Responsibilities
Technical Support:
What are the perks and benefits of working at Digital Room?
Duties And Responsibilities
Technical Support:
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
- Resolve incidents and upgrade different types of software and hardware.
- Address issues with printers, copiers, and scanners.
- Support and configure Windows Server.
- Assist users with logged IT-related incidents.
- Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.
- Escalate incidents to other support teams when necessary.
- Accurately record, update, and document requests using the IT service desk system.
- Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
- Install and configure new IT equipment.
- Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.
- Assist with the reconciliation of assets within the management system for accurate inventory.
- Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.
- Proactively complete other duties as assigned.
- Proficient in using and supporting Active Directory, Windows, and Office products.
- Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.
- Knowledgeable in diagnosing and resolving IT-related faults/issues.
- Competent in supporting and configuring Windows Server.
- Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.
- Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.
- Basic programming skills.
- Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.
- Ability to provide remote support to users working from home.
- Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.
- Experience in a customer-focused IT support environment, including technical problem resolution.
- Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.
- Broad understanding and successful application of Service Desk and Desktop services knowledge.
- Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
- Highly organized and independent, able to multi-task and stay organized in managing client needs.
- Self-motivated, able to work independently, and takes initiative.
- Outstanding attention to detail.
- Excellent communication skills, both verbal and written.
- Must commute between two facilities.
What are the perks and benefits of working at Digital Room?
- Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
- Competitive pay and growth opportunities.
- Comprehensive health, dental, and vision coverage (location-specific).
- Employer match 401(k) up to limits.
- Company-sponsored Life and AD&D Insurance.
- Flexible Spending Account and voluntary benefits.
- Paid holidays and PTO.
- Employee discounts on all products.
- Company-sponsored training and certifications.
- Fun workplace and wellness events, and more.
