Account Manager

We are actively hiring for the position of Account Manager for our plant in Salt Lake City, UT.

Shift: Monday to Friday, 9:00 AM to 5:00 PM: Hybrid

Duties & Responsibilities

• Be on the front line for custom packaging sales- ushering in VIP clients with a friendly welcome and serving as their key point of contact throughout the sales and ordering process
• Meet (or exceed - we love it when that happens) all monthly sales growth targets, with new customers and your existing portfolio of accounts
• Grow a portfolio of key business accounts, spreading the word about Digital Room’s custom printing capabilities
• Keep an accurate record of customer correspondence in our CRM (HubSpot)
• Use and analyze customer data to identify, create, and improve customer retention strategies and tactics
• Maintain, update, and grow your sales pipeline consistently
• Understand your account base and future opportunities to a point where you can accurately forecast upcoming deals and sales opportunities
• Always be on the lookout for ways to improve our customer experience or processes, and don’t be afraid to share ideas with your team
• And of course, drum up loads of enthusiasm and new business for Digital Room!
  
  

Qualifications

• 3 years’ account manager experience, ideally in B2B, print and/or packaging.
• A passion for meeting new people and providing first-rate customer service
• Experienced and comfortable with proactive outreach and prospecting for new sales opportunities
• A hunter by nature and somebody who loves to explore and ask key questions of customers to best learn what motivates them and drives them
• Thrives in an environment where goals are set, monitored and you are compensated for achievement and overachievement of those goals
• An excellent track record of managing and growing a portfolio of existing accounts, and meeting and exceeding assigned sales targets
• Comfortable with cross-selling and up-selling product lines with customers
• Experienced in proactive and accurate forecasting and managing a sales pipeline
• Highly organized and good at managing multiple lines of communication, always responding with a sense of urgency and proactively following up
• Self-motivated and able to work independently with a hybrid/remote team
• Excellent verbal and written communication skills (building rapport comes naturally to you)
• Ace at solving difficult problems and coming up with helpful solutions for customers
• Experience specifically in B2B sales and creating strong customer relationships
• Experience working with CRM, Salesforce.com, HubSpot, etc.
• Familiar with predictive analytics to forecast customer retention and identify buying patterns
• Must live in Los Angeles, CA. area and be able to come into our Van Nuys office for a minimum of once/week
  
  

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more
  
  

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.