Product Manager

Position: Product Manager

Location: Berkeley Heights, NJ (100% On-Site)

Length: Permanent

Job Description:

Serve as a key liaison between customers, sales, and internal teams to ensure the successful execution of projects and ongoing account management. This role emphasizes relationship management, account coordination, and project execution within a distribution and supply chain-focused environment, supporting complex industrial customer needs and ensuring seamless delivery. The ideal candidate will have experience managing industrial or technical accounts, coordinating cross-functional teams, and driving projects from initiation through delivery in a fast-paced manufacturing or supply chain setting.

Essential Duties and Responsibilities:

• Manage day-to-day relationships with assigned industrial accounts, acting as the primary point of contact for customer needs, inquiries, and issue resolution.
• Oversee project lifecycles from order intake through delivery, ensuring timelines, specifications, and customer expectations are met.
• Coordinate with internal teams including operations, production, logistics, and quality to ensure smooth execution of orders and projects.
• Monitor order status, inventory availability, and supply chain constraints to proactively communicate updates and mitigate risks.
• Support sales efforts by identifying opportunities for account growth, upselling, and improved customer engagement.
• Maintain accurate documentation of project details, customer interactions, and account activity in internal systems.
• Analyze account performance and provide regular updates on KPIs, service levels, and improvement opportunities.
• Assist in pricing coordination, quotations, and contract management in alignment with company guidelines.
• Drive continuous improvement initiatives related to customer experience, order fulfillment, and internal processes.
• Ensure compliance with company policies, quality standards, and customer-specific requirements.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field (or equivalent experience).
• 3–5 years of experience in project management, account management, or sales support within manufacturing, distribution, or industrial environments.
• Demonstrated experience managing 20 accounts simultaneously while maintaining high levels of customer service and organization.
• Experience in technical textiles or similar technical product industries preferred.
• Strong understanding of supply chain operations, logistics, and order fulfillment processes.
• Proven ability to manage multiple projects and priorities in a deadline-driven environment.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in ERP systems and Microsoft Office (Excel, Outlook, etc.).

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!

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Job # 18470