What are the responsibilities and job description for the Product Specialist, Hardware Solutions position at DIGITAL MONITORING PRODUCTS?
The Product Specialist, Hardware Solutions will assist product managers in the process of improving existing products and with the process of developing new products. Their span of influence will cover panels, keypads, translators, repeaters, sensors, and other products. They will help obtain intelligence on the security industry through researching industry trends, conducting sales team and customer surveys, reviewing industry reports, and attending industry events.
Qualifications:
- High school diploma or equivalent required
- Experience working with technical product lines
- Strong problem-solving skills
- Able to work effectively with cross-functional teams in a business setting
- Driven by deadlines; a self-starter with strong problem-solving skills and willingness to do what it takes to get the job done
- Strong quantitative, analytical, and critical thinking abilities
- Adept at working on multiple projects simultaneously in a fast-paced environment
- Excellent presentation skills to large and small, demanding technical audiences
- Ability to keep information in confidence
- Demonstrated oral and written communication skills
- Demonstrated excellent attendance and punctuality with good work attitude and ability to work cooperatively with others in the department and company
- Accept and benefit from constructive performance feedback
Typical Duties and Responsibilities:
1. Develop a deep understanding of all DMP products by working with DMP product managers, engineering team members, and technical support personnel.
2. Participate in customer visits and discussions to identify and fill product gaps while generating new ideas to help grow market share, improve customer experience, and drive growth.
3. Effectively communicate, verbally and in writing, with engineering, software quality assurance, internal and external customers providing clear direction, planning, clarification, guidance, decisions, status, and issue resolution.
4. Create detailed product specifications, based on direction from Product Managers.
5. Assists Product Manager to create buy-in for the product vision both internally and with key external partners.
6. Assists Product Managers in prioritizing activities based on business and customer impact.
7. Assists with the collection of market intelligence by working with customers and the market in which we operate-Security, Access Control, Video, and Fire.
8. Works closely with the Project Manager and cross-functional teams to deliver quality products, services, training, and support with quick time-to-market. Drives product launches.
9. Represents DMP by attending trade show events and visiting customers to solicit feedback on company products and services.
10. Reviews and assists in the creation of technical documents, promotional plans, marketing and training materials to ensure they are consistent with the product line strategy.
EOE/Disabled/Vet
Onsite medical clinic for employee, spouse and family members 18 & under living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.