What are the responsibilities and job description for the Janitorial Operations Manager position at Digital Logistic Management Corporation?
Janitorial Operations Manager (Custodial Services Manager)
Location: Bay area
Job Type: Full-Time
About the Role
We are seeking an experienced Janitorial Operations Manager (Custodial Services Manager) to oversee all aspects of our custodial operations. This role ensures a clean, safe, and healthy environment for clients, facilities, staff, and visitors across multiple sites.
You will provide leadership to a team of approximately 40 custodial staff, manage resources, and implement policies that promote efficiency, safety, and customer satisfaction. The ideal candidate thrives in a dynamic environment, is proactive in problem-solving, and can operate independently while collaborating closely with clients and internal teams.
Key Responsibilities
Leadership & Staff Management
Plan, assign, direct, and evaluate the work of custodial supervisors and staff.
Provide coaching, training, and leadership to ensure high performance and adherence to company standards.
Interview, hire, and onboard new custodial team members.
Operations & Quality Control
Develop and implement custodial policies, procedures, and service standards.
Monitor work quality and productivity, taking corrective action when necessary.
Ensure all cleaning operations meet or exceed safety, health, and regulatory requirements.
Resource & Supply Management
Manage ordering, distribution, and security of custodial supplies and equipment.
Optimize resource allocation and monitor usage to control costs and reduce waste.
Client & Stakeholder Relations
Serve as the primary point of contact with building managers and client representatives.
Coordinate services to meet unique facility needs and resolve concerns effectively.
Build strong relationships that foster teamwork, transparency, and accountability.
Policy, Compliance & Reporting
Interpret and enforce company and industry policies related to custodial operations, safety, and training.
Address employee grievances and performance issues, escalating as needed.
Prepare budget requests, track expenses, and align resources with financial objectives.
Represent SafeZone Clean in disciplinary hearings or compliance-related matters as required.
Qualifications
5 years of custodial, janitorial, or facility management experience, with at least 2 years in a supervisory or managerial role.
Strong leadership and communication skills, with the ability to motivate and support diverse teams.
Knowledge of OSHA standards, safety protocols, and custodial best practices.
Proven ability to manage budgets, supplies, and resources effectively.
Excellent problem-solving, organizational, and customer service skills.