What are the responsibilities and job description for the Programmer / Service Manager position at Digital Home Systems, Inc?
📢 Join Our Team at Digital Home Systems – System Programmer
Location: Rye Brook, NY
Schedule: Full-Time, Monday-Friday, 40 hours/week
Digital Home Systems is seeking a talented and self-motivated Programmer / Service Manager to join our growing team. We specialize in luxury home automation, integrating cutting-edge systems such as Control4, Lutron, and Savant for high-end residential clients.
The ideal candidate is a problem-solver who thrives in a fast-paced environment, is comfortable managing client relationships, and has strong technical and programming skills within the smart home industry.
Key Responsibilities- Program, configure, and troubleshoot home automation systems (Control4, Lutron, Savant).
- Manage and execute system updates, network configurations, and remote support tasks.
- Coordinate service calls, client requests, and emergency support as needed.
- Collaborate with field technicians and project managers to ensure smooth project delivery.
- Provide exceptional customer service and communicate technical details clearly to clients.
- Be available for nights and weekends as needed for remote or onsite emergencies.
- 2 years of experience with at least one major automation platform (Control4, Lutron, or Savant).
- Experience or familiarity with Crestron or other automation platforms is a strong plus.
- Strong understanding of networking fundamentals, routers, switches, and IP configuration.
- IT background or experience with system integrations is a plus but not required.
- Excellent troubleshooting, multitasking, and time-management skills.
- Strong communication skills with a client-focused mindset.
- Work on luxury-level residential projects with a passionate and skilled team.
- Opportunity to grow into a senior leadership role as our company expands.
- Competitive compensation based on experience.
- If you’re ready to take on a key role where technical skill meets service excellence, we’d love to hear from you.
What We Offer:
- Family-Oriented Culture: Join a supportive team that values collaboration, growth, and work-life balance.
- Health Insurance: Comprehensive coverage for peace of mind.
- Paid Time Off: 15 days of PTO per year to recharge and enjoy life outside of work.
- Paid Holidays: Celebrate 10 general holidays with your loved ones, worry-free.
- Full-Time Stability: A reliable 40-hour workweek with opportunities to grow within the company.
What We’re Looking For:
- Experience programming and servicing Control4, Lutron, or Savant systems (Crestron experience a plus).
- Strong troubleshooting, organizational, and multitasking skills.
- Ability to communicate clearly with both technical staff and high-end residential clients.
- A proactive, solutions-oriented attitude with a passion for smart home technology.
- Willingness to work flexible hours, including nights and weekends, as needed for remote or onsite emergencies.
📧 Apply Today: Send your resume and a brief introduction to lina@digitalhomesystems.com