What are the responsibilities and job description for the Senior Account Manager (Enterprise / Strategic Accounts) position at Digital Factory, Inc.?
Job Description
Own and grow a portfolio of enterprise and strategic accounts post-sale. You’ll lead renewals and expansion, protect retention, and serve as a trusted advisor to senior stakeholders—driving long-term partnerships and revenue.
Department: Sales
Reports to: Lawrence Griffith,
Location: Chicago, Illinois
Who We Are
Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include Micro-fencing, mobile strategy, data analytics, and more.
This Position Will Entail
What You’ll Do
Manage and expand a book of enterprise/strategic accounts
Own executive relationships and day-to-day account leadership
Drive renewals, upsells, and expansion revenue
Build and execute strategic account plans
Partner with Sales, Product, Analytics, and Delivery to deliver outcomes
Ensure strong onboarding, adoption, and ongoing value
Monitor account health, forecast revenue, and keep CRM current
Success Metrics
High renewal/retention rates
Consistent expansion and upsell growth
Strong client engagement and satisfaction
Accurate forecasting and reporting
Requirements
DESIRED SKILLS QUALIFICATIONS:
5 years in enterprise/strategic account management
Proven ability to manage complex, high-value relationships
Strong track record in renewals and expansion conversations
Executive presence excellent stakeholder management
Comfortable cross-functionally in fast-paced teams
CRM proficiency (Salesforce, HubSpot, or similar)
Compensation
Commission-based, tied to renewals and account growth
Base or draw may be available depending on experience
Why Join
Lead long-term enterprise partnerships and help shape client success and revenue strategy as we scale.
Digital Factory is an Equal Opportunity Employer
Own and grow a portfolio of enterprise and strategic accounts post-sale. You’ll lead renewals and expansion, protect retention, and serve as a trusted advisor to senior stakeholders—driving long-term partnerships and revenue.
Department: Sales
Reports to: Lawrence Griffith,
Location: Chicago, Illinois
Who We Are
Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include Micro-fencing, mobile strategy, data analytics, and more.
This Position Will Entail
What You’ll Do
Manage and expand a book of enterprise/strategic accounts
Own executive relationships and day-to-day account leadership
Drive renewals, upsells, and expansion revenue
Build and execute strategic account plans
Partner with Sales, Product, Analytics, and Delivery to deliver outcomes
Ensure strong onboarding, adoption, and ongoing value
Monitor account health, forecast revenue, and keep CRM current
Success Metrics
High renewal/retention rates
Consistent expansion and upsell growth
Strong client engagement and satisfaction
Accurate forecasting and reporting
Requirements
DESIRED SKILLS QUALIFICATIONS:
5 years in enterprise/strategic account management
Proven ability to manage complex, high-value relationships
Strong track record in renewals and expansion conversations
Executive presence excellent stakeholder management
Comfortable cross-functionally in fast-paced teams
CRM proficiency (Salesforce, HubSpot, or similar)
Compensation
Commission-based, tied to renewals and account growth
Base or draw may be available depending on experience
Why Join
Lead long-term enterprise partnerships and help shape client success and revenue strategy as we scale.
Digital Factory is an Equal Opportunity Employer