Power Grid Technical Support Engineer

Our company is dedicated to delivering innovative and reliable solutions for power grid optimization and maintenance. We focus on empowering communities and industries by enhancing energy efficiency and ensuring uninterrupted electricity distribution. With operations in several locations, including our facility in Ellenton, FL, we emphasize sustainability, safety, and cutting-edge technology. Our company is committed to providing high-quality support and fostering professional growth within our team.

This is a full-time on-site role located in Ellenton, FL, for a Power Grid Technical Support Engineer. The primary responsibilities include providing technical support to clients, diagnosing and troubleshooting hardware and software issues, and ensuring efficient operation of power grid systems. The engineer will collaborate with internal teams to address complex technical challenges, ensure customer satisfaction through effective communication, and adhere to system safety and reliability standards.

• Technical Support and Troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
• Strong Analytical Skills for determining root causes of system failures and recommending appropriate solutions.
• Customer Support and Customer Service skills to ensure a positive client experience and effective communication.
• Proficiency with relevant tools, software, and technologies used in power grid system management.
• Ability to work efficiently on-site and adhere to operational safety standards.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field; equivalent work experience will also be considered.
• Familiarity with power grids, energy systems, or utility industries is a plus.
• Strong problem-solving skills and the ability to work collaboratively within a technical team.
• Excellent written and verbal communication skills.