Customer Service & Production Associate

DigiCOPY, a 100% employee-owned company, is seeking candidates for Customer Service and Mail Processing. What we’re looking for in a candidate…

The ideal candidate is organized, accurate, efficient, eager to learn, and has strong work ethic with a positive attitude. They enjoy variety in their workday, yet also know that there are times when manual, repetitive tasks just need to get done. They strive to impress both customers and coworkers with their positivity, knowledge, and productivity. They are team oriented but also able to work independently.

This position is responsible for completing various administrative, customer service, and production tasks.

· You will answer customer inquiries by email, phone, and in person, providing prompt and courteous service. Building positive relationships with customers and ensuring their questions are resolved efficiently will be an important part of your role.

· You will accurately enter customer order details into our Order Management System (OMS). Maintaining attention to detail will help ensure orders are processed correctly and on time.

· You will manage and prioritize customer orders to keep production running smoothly and meet delivery expectations. Your organization and attention to quality will help ensure customers receive exceptional finished products.

· You will assist with a variety of production tasks including operating printers, binding, cutting, folding, among other finishing processes. Working collaboratively with the production team will help ensure projects are completed accurately and efficiently.

· You will support mail processing activities, including preparing mailings, printing envelopes, and running the mail inserter. A high attention to detail will help ensure all mail pieces are completed accurately and ready for distribution.

· You will prepare and provide quotes for customer orders based on their project needs. Clear and accurate estimates, as well as excellent customer service, will help create a positive experience from start to finish.

What we require for the job...

• Excellent communication skills – active listening and patience
• Ability to multi-task, prioritize, and manage time effectively
• Excellent accuracy and problem-solving skills
• Proficient with Microsoft Outlook, Word and Excel
• Ability to guide and educate customers on products and services
• High school diploma and valid driver's license (required)
• Sit/stand for extended periods, Lift 40 pounds occasionally

What perks we offer as a company…

• A small business environment with a family-friendly team!

· Opportunities for Advancement - we promote from within!

· Medical, dental, vision, and other ancillary insurances

· HSA - Health Savings Account

· Vacation, Sick, and Holiday Paid Time Off

· Employee Stock Ownership Program

Hours

Approximately 35-40 hours per week, on site. Remote work is not offered for this position. Hours will be focused on weekday shifts during our regular business hours, but occasional variability in schedule may be requested from time to time. Candidates with specific schedule preferences and/or needs may discuss during the interview process.

Pay: $18.00 - $21.00 per hour

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Write a brief description explaining why you are interested in this role, or what skills/qualifications you possess that would make you a good fit for a customer service position.

Work Location: In person

Salary : $18 - $21