What are the responsibilities and job description for the Lead Salesforce Administrator position at DigiCert and Careers?
Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
We're building a modern GTM Systems organization focused on innovation and scalability. As our Lead Salesforce Administrator, you'll be the technical leader for Salesforce within our GTM ecosystem — setting standards, driving best practices, and delivering high-quality solutions across Sales, Service, Revenue, and Experience Cloud.
This is a hands-on technical leadership role. You'll own complex configurations, mentor other admins, and partner with the Director, GTM Systems on roadmap execution and governance. You'll also influence architecture decisions and ensure our Salesforce platform is reliable, scalable, and optimized for global operations.
What you will do
- Serve as the technical lead for Salesforce configuration and automation
- Establish and enforce best practices for Flows, validation rules, and automation
- Review and approve admin work for quality and scalability
- Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and Experience Cloud
- Own end-to-end technical delivery: design, build, test, deploy, maintain
- Troubleshoot and resolve complex issues across quoting, contracting, and case management
- Provide input into architecture and roadmap decisions
- Collaborate on integrations with GTM tools (Outreach, Gong, LeanData, ZoomInfo)
- Maintain documentation and governance standards
What you will have
- 5 years of Salesforce administration experience
- Advanced configuration skills (Flows, automation, data model)
- Strong expertise in CPQ/Revenue Cloud and quoting processes
- Familiarity with Service Cloud and Experience Cloud
- Ability to mentor admins and lead technical delivery
- A product mindset: systems thinking, process thinking, outcome thinking
Nice to have
- Salesforce certifications (e.g., Advanced Administrator, Application Architect, System Architect, or equivalent)
- Familiarity with GTM SaaS tools like Eloqua, LeanData, Jira, and Confluence
Why join us
- Lead technical standards and influence architecture
- Work across multiple Salesforce clouds and GTM systems
- Help build a modern GTM Systems organization from the ground up
- Be part of a team that treats Salesforce as a strategic platform for growth
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.
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