What are the responsibilities and job description for the Training & Development Lead position at Digi Security Systems?
Mission
The Training & Development Lead empowers Digi Security Systems’ technicians and staff to grow their skills, uphold safety practices, and maintain professionalism by owning technician training initiatives, assessments, technical readiness, and the Safety Deputy Program. This role designs and scales impactful resources, training, and tools to elevate technician performance, promote field excellence, and support organizational growth.
Key Responsibilities
- Spearhead the Safety Deputy Program
- Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture.
- Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites.
- Lead Technician Assessments
- Develop and administer a standardized, skills-based evaluation framework to assess technical competencies, safety awareness, and role-specific readiness.
- Use assessment data to inform targeted development plans and team assignments to optimize performance.
- Improve Compliance, Readiness, and Team Operations
- Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews.
- Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence.
- Define and Scale Technical Standards
- Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams.
- Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly.
Competencies
- Instructional Design & Facilitation
- Designs and facilitates structured, engaging training for adult learners, both in-person and virtually.
- Measures and tracks learning outcomes to ensure training effectiveness.
- Field & Technical Expertise
- Demonstrates strong knowledge of low-voltage, AV, and structured cabling practices.
- Builds credibility with field technicians through hands-on expertise and applies industry best practices to training and standards.
- Program Development & Scaling
- Builds sustainable systems and training programs, maintaining documentation and tools in a centralized system.
- Continuously improves programs based on field and stakeholder feedback.
- Employee Relations & Coaching Support
- Supports disciplinary actions and improvement plans with professionalism.
- Tracks employee sentiment, escalates risks, and maintains trust in sensitive situations.
- Safety Program Leadership
- Owns and evolves the Digi Safety Deputy Program, ensuring staff complete required trainings.
- Assists with Toolbox Talks and proactively identifies and resolves safety risks in collaboration with field leaders.
- Cross-Functional Collaboration
- Works effectively with People Operations, HR, Technical, and Operations teams.
- Communicates clearly across roles and maintains strong follow-through on collaborative projects.
Key Attributes
- Grit: Perseveres through complex program development and alignment, maintaining quality in high-growth and high-pressure environments.
- Self-awareness: Understands how their training and decisions impact technician performance, field operations, and customer outcomes.
- Bias for Action: Proactively builds systems, addresses training gaps, and drives improvements without waiting for instruction.
- Team Player: Collaborates across field and HQ teams, supports local training leads, and incorporates field input.
- Clear Communicator: Explains technical material, program expectations, and feedback clearly in multiple formats.
- Coachable: Welcomes feedback from leaders and field teams, adjusting training programs and methods as needed.
- Highly Technical: Possesses strong working knowledge of field installation, technical workflows, safety standards, and tools.
- Trusted Leader: Respected by leads, field managers, and technicians as a reliable source of guidance and knowledge.
Qualifications
- Degree in Training and Development, Technical Education, or a related field (preferred).
- 5 years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, or structured cabling industries.
- Strong understanding of safety standards, compliance, and technical workflows in a security & field-based environment.
- Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for program management and documentation.
- Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust.
- Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.
***OPEN TO CANDIDATES IN Oklahoma City, OK, Tulsa, OK, and Dallas, TX.***