Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)

We are seeking a detail-oriented and technically capable Project Manager to support client-focused projects from kickoff through installation. This role works closely with cross-functional teams and customers to ensure smooth implementations, strong customer experiences, and consistent delivery against timelines and KPIs. The Project Manager plays an important role in maintaining fast response times, high customer satisfaction (CSAT), and effective handling of customer issues while supporting scalable onboarding and process improvements.

 

Location: Hybrid to office in Lehi, UT or Mishawaka, IN

 

• Coordinate cross-functional teams to deliver client projects on time
• Build and manage project timelines, milestones, and implementation plans
• Define installation goals and support successful customer onboarding
• Monitor and assist with customer escalations to ensure timely and thoughtful resolution
• Coordinate customer training sessions, documentation, and training videos
• Track project progress and provide clear status updates and reporting
• Apply best practices to improve efficiency, consistency, and customer experience
• Support long-term initiatives such as touchless onboarding and process improvements

 

• 1–3 years of experience in a customer support, product support, or client-facing role
• Organized and customer-focused with strong attention to detail
• Comfortable working with data and using metrics to improve performance
• Strong communication skills and the ability to manage multiple tasks at once
• Calm and adaptable in fast-paced or high-volume environments
• Motivated to learn and grow technical and functional skills

 

• Experience monitoring or improving KPIs such as response time or CSAT
• Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
• Exposure to high-volume support or operations environments

 

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

 

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

 

The anticipated base pay range for this position is $74,500 – $116,500. Pay ranges are determined by role, job level and primary job location.  The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

 

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.