What are the responsibilities and job description for the Project Coordinator, Ventus (Remote, US) position at Digi International Companies?
- Verify the accuracy of customer order requests and order placement into Customer Relations Management system (VPS)
- Maintain records of out-going orders, field service installations/coordination, and requisitioning of additional materials, supplies, and equipment
- Review orders for completeness according to reporting procedures and forward incomplete orders back to sales group for further information
- Respond to customer and supplier inquiries regarding order status, changes, or cancellations
- Assist in the management of the shipment report to ensure timely delivery and management of provisioning queue
- Monitor inventory records to determine availability of requested materials, supplies and equipment while maintaining open communication with internal and external clients
- Secure and renew orders and arrange delivery
- Assist monthly with customer billing data
- Other duties may be assigned at the discretion of management in the context of the role.
- Maintain relationships with multiple fixed line carriers
- Facilitate/coordinate fixed line carrier orders
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Bachelors’ Degree in Telecommunications, Computer or equivalent field
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2-5 years’ experience in sales or customer service. Financial Services experience a plus.
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Proven ability and experience in handling customers and contracts.
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Knowledge of principles and processes for providing superior quality customer service for internal and external clients
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Excellent oral and written communications skills
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Strong time management skills with an ability to prioritize
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Team player with solid organizational skills
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Strong computer skills
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $50,500 – $79,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.
Salary : $50,500 - $79,000
