What are the responsibilities and job description for the Account Executive position at DiggyPOD?
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional customer support and client services, ensuring a positive experience for our customers. This role requires strong communication skills, attention to detail, and the ability to handle inquiries efficiently while maintaining a professional demeanor.
Duties
- Provide outstanding customer service through various channels, including phone, email, and chat.
- Assist customers with inquiries regarding products and services, resolving issues promptly and effectively.
- Conduct outbound calling to follow up on customer inquiries and provide additional support as needed.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Utilize Salesforce to document interactions and manage information.
- Maintain a high level of phone etiquette while communicating with customers.
- Collaborate with team members to enhance overall customer satisfaction.
Requirements
- Proven experience in sales and customer relationship management is preferred.
- Bilingual or multilingual skills are highly desirable, particularly in Spanish.
- Strong computer skills with proficiency in Salesforce.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Experience in sales or client services is a plus.
- Strong typing skills with attention to detail for accurate data entry.
- Ability to analyze situations effectively and provide appropriate solutions.
- A positive attitude and the ability to work well under pressure in a fast-paced environment. Join our team as a Customer Service Representative where your skills will contribute significantly to our commitment to excellence in customer care
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Tecumseh, MI 49286 (Required)
Work Location: In person
Salary : $19 - $21