What are the responsibilities and job description for the Call Center Representative position at Diggers Hotline?
Full-time
Description
Have you heard "Call Before You Dig"?
If you're safety-conscious, like helping people, and can stay calm accurate in a fast-moving environment—this could be your fit. Diggers Hotline is Wisconsin's One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You'll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities.
What you'll do- Take inbound calls in a fast-paced contact center
- Ask clear questions and capture accurate details
- Use computer systems for data entry and program navigation
- Follow policies and procedures to produce a correct request—every time
We are looking for Full Time and Part Time, 1st and 2nd Shift Team Members
Requirements
Quick self-check: Are you qualified?
You'll do well here if you can confidently say "yes" to these:
- I can read and interpret documents like policy/procedure manuals
- I can read a map and identify north, south, east, and west (this is vital)
- I show up on time and can consistently adhere to a set schedule
- I listen well, problem-solve, and communicate with confidence and tact
- I have strong computer skills (keyboarding navigating multiple programs)
- This is a safety-sensitive role—I can pass a pre-employment drug screen
Preferred: customer service experience and/or call center background.
If you answered "YES" to all of the above…we want to talk to you.
Paid training: $18.50/hour You must be available every day for the full 4-week classroom training
Training begins: February 2
Training schedule options (Mon–Fri):
8:00 AM – 2:30 PM or 3:00 PM – 9:30 PM (includes a 30-minute unpaid lunch)
After training: $19.00/hour
Earned after successfully completing 4-week training class plus 4 weeks taking live calls
General shift availability will be discussed during phone and in-person interviews.
Ask about the potential for permanent hire
A couple important notes
Diggers Hotline is a drug-free environment
No phone calls, please (qualified applicants will be contacted)
EOE
Salary : $19 - $19