MSP IT Help Desk / Support Technician | Lynchburg, VA | Local Applicants Only

Location Requirement: Applicants must currently reside within a 30-minute commute of Lynchburg, Virginia. This is an onsite position, and we are only considering candidates who already live in the area. Applicants planning to relocate, including those willing to relocate at their own expense, will not be considered.

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Ready to build more than just your ticket count?

If you've spent time in the MSP world, you already know the drill: different clients, different environments, unexpected problems, and no two days quite the same.

That's exactly why some of us love it.

At DigeTekS, IT support isn't about closing tickets as fast as possible and moving on to the next number. It's about understanding our clients, solving problems well, and being part of a team people can count on.

We're a growing Managed Service Provider with more than 20 years in the industry, supporting organizations across multiple states in industries where reliability, cybersecurity, and great service matter.

We're looking for an MSP IT Help Desk/Support Technician who enjoys troubleshooting, working with people, taking ownership, and continuing to grow. Whether you're building your technical experience or already comfortable tackling more complex issues, we're interested in what you bring to the team.

You'll support a variety of client environments, both remotely and onsite, troubleshooting technology issues and helping keep our clients productive and protected. Depending on your experience and technical skill set, your work may include user and workstation support, Microsoft 365, networks, servers, endpoints, cloud technologies, security tools, escalated technical issues, projects, implementations, and other business-critical systems.

You'll work alongside technicians and senior consultants who share knowledge, collaborate, and step in when a problem needs another set of eyes. We value people who can take initiative and run with an issue, while still knowing they have a team behind them.

You won't be expected to know everything. You will be expected to be curious, communicate well, take ownership, document thoroughly, and know when to troubleshoot independently, collaborate, or escalate.

We especially value technicians who don't stop at, "How do I fix this?" but are also willing to ask, "Why did it happen, and how do we keep it from happening again?"

We believe better IT support happens when you understand the environment and the organization behind it rather than treating every interaction like another anonymous ticket. Our clients trust us with technology that keeps their organizations running, and the work you do here matters.

Technology doesn't stand still, and neither should your career. Working across different clients, industries, technologies, cybersecurity challenges, and projects means there is always something new to learn.

What you can expect from DigeTekS:

• Competitive compensation based on experience, technical skill, and qualifications
• Attractive benefits
• Strong, collaborative company culture
• Professional growth and continued learning opportunities
• Exposure to cybersecurity, compliance, cloud, networking, infrastructure, and a wide variety of client environments

We're looking for someone who is technically capable, dependable, approachable, and able to communicate clearly with both clients and teammates. Previous MSP experience is strongly preferred.

If you're ready for interesting technical challenges, room to grow, and a team where your contribution matters, we'd like to meet you.

Job Type: Full-time
Work Environment: Onsite
Location: Within approximately 30 minutes of Lynchburg, Virginia
Compensation: Starting at $45,000 annually, with final pay based on experience, technical skills, and qualifications

Pay: From $45,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Location:

• Lynchburg, VA 24503 (Required)

Work Location: In person