What are the responsibilities and job description for the Medical Assistant/Front Office position at Digestive Care PL?
Medical Assistant / Front Desk Coordinator
Digestive Care PL – Brandon, FL
About Us
Digestive Care PL is a patient-focused gastroenterology practice dedicated to providing compassionate, high-quality care. We are seeking a reliable, motivated, and team-oriented Medical Assistant / Front Desk Coordinator to join our growing practice.
This position is ideal for someone who enjoys both patient interaction and clinical responsibilities while thriving in a fast-paced medical office environment.
Office Schedule: Monday–Thursday only, allowing our team to enjoy a three-day weekend every week.
Position Summary
As a Medical Assistant / Front Desk Coordinator, you will serve as an important connection between our patients and providers. This role combines front office administrative duties with direct patient care responsibilities to help ensure a smooth and positive patient experience.
Front Desk Responsibilities
- Greet patients and provide exceptional customer service
- Verify demographics, insurance information, and patient documentation
- Manage patient check-in and check-out using our Electronic Health Record (EHR) system
- Schedule appointments, procedures, and follow-up visits
- Answer incoming phone calls and respond to patient inquiries professionally
- Collect patient payments and assist with billing-related follow-up
- Obtain insurance authorizations and referrals as needed
- Triage patient messages and coordinate communication with providers and staff
- Review incoming faxes, medical records, imaging, and laboratory reports
- Upload and attach external records to patient charts
- Maintain HIPAA compliance and patient confidentiality
Medical Assistant Responsibilities
- Room patients and obtain vital signs
- Collect and document medical histories, medications, allergies, and symptoms
- Prepare patients for examinations and procedures
- Assist providers during patient visits
- Maintain exam room cleanliness, organization, and readiness
- Document patient encounters accurately in the Electronic Medical Record (EMR)
- Perform routine clinical duties as assigned
- Provide patient education and follow-up instructions when appropriate
Qualifications
Preferred:
- Previous experience as a Medical Assistant, Front Desk Coordinator, or in a healthcare setting
- Knowledge of medical terminology, anatomy, physiology, and pharmacology
- Experience with insurance verification and prior authorizations
- Strong computer and multitasking skills
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
Bonus Qualifications:
- Experience in Gastroenterology
- Experience with eClinicalWorks (ECW)
What We Offer
- Four-day work week (Monday–Thursday)
- Three-day weekends
- Supportive team environment
- Opportunity for growth and development
- Meaningful work helping patients improve their digestive health
We are looking for a dependable, compassionate individual who enjoys helping patients and takes pride in providing excellent care and service.
Work Location: In person