Director of Billing Operations

The Director is accountable for billing performance, team development, policy compliance, process optimization, and the successful execution of the company's order-to-cash cycle. This position requires a strong leader who can balance operational oversight with strategic initiatives that improve efficiency, scalability, and financial performance.

Leadership Responsibilities

• Lead, mentor, and develop billing personnel to create a high-performing and accountable team.
• Establish departmental goals, key performance indicators (KPIs), and service-level expectations.
• Conduct employee performance evaluations and support professional development initiatives.
• Recruit, train, and retain billing team members.
• Promote a culture of accuracy, accountability, continuous improvement, and customer service.
• Partner with executive leadership to align billing operations with company growth objectives.

Billing Operations

• Direct all billing and invoicing activities to ensure accuracy, timeliness, and compliance with company policies.
• Oversee the complete order-to-cash process, including invoice generation, billing validation, adjustments, and account reconciliation.
• Establish and maintain billing controls that reduce errors, improve accuracy, and minimize revenue leakage.
• Review billing exceptions, discrepancies, and disputes, ensuring timely resolution.
• Monitor billing performance metrics and implement corrective actions when necessary.
• Ensure accurate processing of customer invoices, subcontractor charges, vendor billings, and related financial transactions.
• Partner with Finance and Accounting teams to support monthly, quarterly, and annual closing activities.
• Maintain data integrity across billing systems, ERP platforms, and customer records.

Vendor & Third-Party Billing Management

• Develop and maintain relationships with subcontractors, vendors, and external service providers that impact billing operations.
• Ensure timely collection and reconciliation of vendor invoices, delivery documentation, and supporting records.
• Oversee billing processes for outsourced and subcontracted services.
• Collaborate with third-party partners to improve billing accuracy, documentation, and operational efficiency.
• Monitor vendor performance to ensure compliance with contractual and billing requirements.

Process Improvement & Compliance

• Lead initiatives to streamline billing workflows and improve operational efficiency.
• Identify opportunities for automation and system enhancements to support company growth.
• Develop and document standard operating procedures for billing operations.
• Utilize reporting and analytics to identify trends, risks, and opportunities for improvement.
• Ensure compliance with company policies, financial controls, audit requirements, and industry regulations.
• Support internal and external audits by maintaining accurate billing records and documentation.

Financial Management & Reporting

• Monitor departmental performance against established operational and financial goals.
• Develop and present billing performance reports to executive leadership.
• Assist with budgeting, forecasting, and resource planning for billing operations.
• Analyze billing trends and key metrics to improve revenue capture and operational efficiency.
• Support strategic initiatives designed to improve cash flow, billing accuracy, and overall financial performance.

Qualifications

Required

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field, or equivalent professional experience.
• 7 years of progressive experience in billing, revenue operations, finance support, or related functions.
• 3 years of leadership experience managing billing or administrative teams.
• Strong knowledge of billing processes, invoicing, reconciliations, and financial controls.
• Proven experience implementing process improvements and managing operational change.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and leadership abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in fuel, petroleum, transportation, logistics, distribution, or industrial service industries.
• Experience with ERP systems including Microsoft Dynamics GP, Epicor Prophet 21 (P21), Ascend, SAP, Oracle, or similar platforms.
• Knowledge of revenue management, contract billing, and large-scale invoicing operations.
• Experience leading billing transformation, automation, or system implementation projects.

Core Competencies

• Billing Operations Leadership
• Revenue Integrity Management
• Team Leadership & Development
• Financial Controls & Compliance
• Process Improvement & Automation
• Vendor & Third-Party Management
• Data Analysis & Reporting
• Strategic Planning & Execution
• Change Management
• Business Acumen
• Executive Communication
• Results Orientation