Facilities Operations Manager

This Manager of Facilities Operations is responsible for leading the daily maintenance and repair operations across all Dierbergs store locations. Working closely with the Director of Engineering and Maintenance, this role serves as the primary operational leader for maintenance service delivery, providing direct leadership to the internal field maintenance technician team, internal resources, and third-party service providers.  This person is an organized, customer-focused leader with strong maintenance operations, team leadership, project coordination, and service-provider management experience who is passionate about delivering exceptional service to Dierbergs stores. They seek to create an environment that cultivates business partnerships and supports the Grow Every Day purpose. 

What You’ll Do

Maintenance Leadership, Safety & Compliance

·       Lead, coach, and develop the internal maintenance technicians through performance feedback, communication, training, and ongoing development while reinforcing departmental standards and service expectations.

·       Provide maintenance-related training guidance and functional support to in-store maintenance Associates in partnership with Store Operations leadership.

·       Foster a culture of accountability, responsiveness, safety, collaboration, and continuous improvement while promoting effective partnerships across Engineering & Maintenance, Construction, Property Management, Store Operations, and third-party service providers.

·       Ensure maintenance operations comply with all applicable safety, environmental, and regulatory requirements.

·       Identify recurring equipment, facility, or system conditions requiring technical review, equipment replacement, or investment and escalate them to the Director of Engineering & Maintenance.

Maintenance Operations & Project Support

·       Oversee maintenance service delivery, work-order management, emergency response, and resolution of escalated maintenance issues.

·       Establish clear guidelines for assigning work among in-store maintenance associates, internal field technicians, and third-party service providers based on capability, safety, urgency, cost, location, and business impact.

·       Assign and prioritize field technician work, balancing planned and reactive maintenance needs and deploying internal resources effectively across store locations.

·       Lead maintenance-related projects and facility improvement initiatives from planning through completion.

·       Coordinate internal teams, vendors, contractors, and Store Operations to ensure efficient execution and minimal disruption to store operations.

·       Monitor maintenance performance, workload, response times, backlog, service quality, and project outcomes, implementing corrective actions to address reoccurring facility, equipment, or operational issues.

·       Assist with the development and administration of maintenance operating budgets using expenditure, invoice, warranty, and service information.

·       Monitor routine maintenance expenditures, cost trends, and material expenses

·       Identify opportunities to control operating costs while maintaining Dierbergs quality and service standards.

·       Ensure warranty opportunity and cost recovery opportunities are identified, documented, and pursued.

Store Support & Vendor Management

·       Partner with Store Operations leadership on performance concerns involving in-store maintenance Associates, supporting training, development, and adherence to maintenance standards while Store Operations retains responsibility for personnel administration and corrective action.

·       Build and manage relationships with vendors, contractors, and service providers, ensuring performance, quality, safety, responsiveness, and cost expectations are met.

·       Review service proposals, repair recommendations, and maintenance expenditures; escalate significant issues as appropriate.

·       Escalate reoccurring vendor-performance concerns, service failures, or issues requiring contract, commercial strategic action to the Director of Engineering & Maintenance.

Systems, Performance & Financial Management

·       Serve as the operational owner of ServiceChannel for maintenance service delivery, establishing workflows, priorities, service-level expectations, escalation processes, and documentation standards.

·       Utilize ServiceChannel and related reporting tools to monitor maintenance activities and performance, analyze trends, identify recurring issues, and drive operational improvements.

·       Develop and track key performance metrics to improve service levels, resource utilization, and accountability across internal and external maintenance resources.

·       Ensure accurate system data, reporting integrity, and effective management of asset and contractor information with support from departmental resources.

·       Work with the Director of Engineering & Maintenance to analyze equipment age, service history, reliability, and frequency of service calls using available assets, work-order, warranty, and service-history information.

What We Need from You

Knowledge, Skills, and Attributes

·       Demonstrated experience leading maintenance or field-service teams and coordinating service providers across multiple locations.

·       Experience implementing operational improvements, service-level standards, maintenance performance metrics, and store-conditioning programs.

·       Ability to manage competing service demands, maintenance projects, and store priorities.

·       Experience with ServiceChannel or comparable facilities management platform preferred.  

·       Strong analytical, reporting, and problem-solving capabilities.

Experience

·       5 years of experience in facilities management, maintenance operations, retail operations, or property management.

·       Multi-site grocery or retail experience preferred.

·       Knowledge of commercial building maintenance, including HVAC, refrigeration, plumbing, electrical, general building systems, and facility-maintenance practices.

·       Experience coordinating a blended service-delivery model using in-house maintenance resources and third-party providers.

Education

·       Bachelor’s degree in Facilities Management, Construction Management, Business, or related field; equivalent experience considered.

Why Dierbergs is Right for You

·       Health and retirement benefits including medical, dental, short-term and long-term disability, 401(k) with company match, FSA, and life insurance

·       Weekly pay

·       Paid time off provided, including sick days

·       Hybrid work schedule and flexibility

·       Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance

·       Associate-only savings, free products, bonus points, sweepstakes and more – being a part of our team has its perks with Dierbergs Rewards

·       Wellness initiatives and volunteer opportunities to keep you healthy, engaged and involved

·       Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents

·       Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections – Let's GROW!

This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.